Cristina Calderon
Santa Clarita,CA
Summary
Experienced professional with a strong background in customer service and security roles, totaling 6 years of combined experience. Open to relocating to Van Nuys, CA, and authorized to work in the US for any employer.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PLS-Arleta, CA
03.2022 - 06.2022
- Handled financial exchanges with precision.
- Managed DMV registration procedures effectively.
- Processed transactions via Western Union.
- Provided support to customers.
- Managed and organized essential records to ensure accuracy.
- Handled incoming calls efficiently.
- Handled direct communication with IRS to resolve tax-related inquiries.
- Assisted customers with inquiries, providing timely and accurate information to enhance satisfaction.
- Resolved customer complaints effectively, utilizing problem-solving skills to improve service quality.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Security Officer
Allied Universal-Van Nuys, CA
01.2021 - 10.2021
- Completed administrative documentation.
- Maintained safety standards through consistent facility patrols.
- Monitored activities for security purposes.
- Responded promptly to incidents, ensuring appropriate protocols were followed.
- Collaborated with local law enforcement during emergency situations to enhance response efforts.
- Prepared detailed reports documenting incidents, observations, and actions taken for review.
Manager
Sally Beauty-Van Nuys, CA
02.2018 - 10.2021
- Provided support to customers regarding product-related questions.
- Executed inventory evaluations.
- Oversaw cash handling processes.
- Completed inventory assessments after business hours.
- Organized inventory in the stockroom.
- Ensured store was clean and organized.
- Ensured shelves were consistently stocked with products.
- Managed store operations efficiently.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on product knowledge and customer service best practices.
- Evaluated vendor performance, negotiating terms to ensure optimal product quality and pricing.
Education
High school diploma - undefined
alliance Susan and smidt tech high school
Los Angeles, CA06.2017
Skills
- Communication skills
- Security
- Cash handling
- Filing
- Bilingual
- Spanish
- English
- Surveillance
- Customer service
- Problem resolution
- Customer relations
- Relationship building
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
Certification
- Driver's License
- August 2023 to July 2027
Languages
English - Fluent
Spanish - Fluent
Timeline
Customer Service Representative
PLS-Arleta, CA
03.2022 - 06.2022
Security Officer
Allied Universal-Van Nuys, CA
01.2021 - 10.2021
Manager
Sally Beauty-Van Nuys, CA
02.2018 - 10.2021
High school diploma - undefined
alliance Susan and smidt tech high school
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