Cristina Carde
Garfield,NJ
Summary
To attain employment in an industry where I can implement my skills, knowledge, and abilities, and to develop the overall productivity and growth of any company.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Judicial Clerk II- Finance Division
Bergen County Superior Court House-Finance Division
01.2024 - Current
- Generated status reports by collecting and maintaining case statistics and financial data.
- Coordinated activities to ensure timely and accurate report collection.
- Clarified judiciary policies and procedures for stakeholders and clients.
- Monitored disbursements and prepared documents for accurate system entry.
- Verified client records against source documents to maintain data integrity.
- Analyzed financial transactions to produce daily and monthly reports.
- Processed child support financial transactions in compliance with policies.
- Handled inquiries from the public regarding child support and probation.
- Conducted daily cash handling and reconciled deposits for accuracy.
- Managed case-related financial records, ensuring accuracy and compliance.
- Reviewed financial statements for accuracy and compliance with regulations.
- Monitored deadlines for filings and responses, ensuring timely submissions to the court.
- Trained junior clerks on court processes and software systems to enhance team efficiency.
- Facilitated timely case resolutions through diligent management of court docket and prioritization of urgent matters.
- Acted as liaison between court staff, parties involved in litigation, and other stakeholders to facilitate smooth operations within the judiciary system.
- Managed sensitive information with discretion, upholding confidentiality requirements and protecting the integrity of the judicial process.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Used printing and scanning office equipment to produce photocopies and reproductions of records and legal documentation.
- Reviewed complaints, petitions, motions and pleadings to aid in determining admissibility.
Court Services Officer
Bergen County Superior Court House- Criminal Division
01.2023 - 01.2024
- Streamlined case processing by analyzing and monitoring compliance with court rules.
- Resolved document processing issues, enhancing efficiency in electronic uploads and reviews.
- Provided timely responses to case inquiries from judges, staff, and litigants.
- Managed a caseload of criminal defendants, ensuring compliance with court requirements.
- Navigated multiple electronic filing systems to review and process court documents.
- Conducted client interviews, prepared violation reports, and documented case-related correspondence.
Judicial Clerk 2 – Child Support and Probation
Bergen County Superior Court House- Child Support Probation
01.2022 - 01.2023
- Ensured accurate record-keeping by maintaining files and documentation.
- Streamlined mail processing by efficiently sorting and distributing incoming correspondence.
- Enhanced customer satisfaction through quality service to court users and internal clients.
- Safeguarded confidentiality of sensitive records and controlled access to information.
- Executed data entry into systems, ensuring accuracy and compliance with standards.
- Facilitated communication between parties involved in child support hearings.
- Managed sensitive information with discretion, upholding confidentiality requirements and protecting the integrity of the judicial process.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
Office Executive
Carde’s Transmission
01.2018 - 01.2022
- Facilitated efficient call handling by routing inquiries to appropriate personnel.
- Logged client and vehicle details for accurate key tag assignment.
- Estimated project costs based on detailed job information provided.
- Coordinated parts delivery by picking up and dropping off requested items.
- Balanced bank statements alongside accounts payable and receivable tasks.
- Served food and beverages to enhance employee and client experiences.
- Gathered vital vehicle information by contacting clients directly.
- Positioned and mounted vehicles in designated areas as requested.
- Managed daily office operations, ensuring smooth workflow and effective communication among team members.
- Coordinated appointment scheduling, optimizing calendar management for service technicians and clients.
- Maintained accurate records of customer transactions and service histories using company database systems.
- Assisted in developing office procedures to enhance operational efficiency and improve service delivery.
- Oversaw inventory management, ensuring timely ordering of supplies and minimizing disruptions in operations.
- Implemented document control processes, enhancing retrieval accuracy and reducing turnaround times for client requests.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Services Representative- ELEND Retail Division
American Financial Resources
01.2016 - 01.2017
- Surpassed daily call quota by ensuring all calls were completed efficiently.
- Validated and updated client lead files for accuracy before submission.
- Transferred qualified clients to Loan Officers based on specific requirements.
- Scheduled call back appointments for prequalified clients needing assistance.
- Identified and reported duplicate active leads for system removal.
- Maintained voicemail systems for the company and personal efficiency.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 200 customers each day.
Lead Stand Manager of Concessions- Toyota/Chase Clubs
DNC SportServices at MetLife Stadium
01.2013 - 01.2017
- Achieved high-quality food and beverages through meticulous preparation and presentation.
- Maintained cleanliness and organization in concession stands and workstations consistently.
- Managed inventory levels by requesting replacements and processing transfer slips efficiently.
- Trained staff effectively while enforcing company policies and coordinating daily activities.
- Evaluated cashier and stand attendant performances, documenting results for improvement.
- Ensured compliance with food safety standards and health regulations through diligent monitoring.
Stand, Concessions, and Level Services Assistant Manager
DNC SportServices at MetLife Stadium
01.2012 - 01.2013
- Ensured adherence to cash handling procedures, optimizing financial operations.
- Supervised stand attendants, assigning tasks and enforcing organizational policies.
- Evaluated cashiers' performance, providing feedback for improvement and training.
- Executed cash handling procedures, ensuring accurate cash sheets and register balances.
- Assisted in investigating money report discrepancies and inventory issues.
- Resolved guest and associate concerns, reporting necessary stand repairs.
- Developed training programs to enhance staff performance and knowledge retention.
- Streamlined communication processes between departments to improve collaboration and efficiency.
- Implemented inventory management systems that reduced waste and improved order accuracy.
- Facilitated regular meetings to assess team progress and align on objectives.
- Executed strategic initiatives that aligned with organizational goals, driving overall success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Snow Data Removal Entry Registrar
New Meadowlands Stadium Company
01.2011 - 01.2012
- Enhanced workflow efficiency by implementing and administrating departmental policies.
- Delivered exceptional customer service, ensuring cleanliness and optimal guest experiences.
- Maintained confidentiality by remaining neutral on all team-related issues.
- Managed contracted labor profiles using the Aware Manager Labor Tracking System.
- Monitored labor costs through issuing RFID wristbands for timekeeping activities.
- Coordinated registration events, enhancing participation through effective communication strategies.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
Guest Relations & Disabled Services Intern
Madison Square Garden
01.2007 - 01.2007
- Streamlined envelope preparation for efficient box office ticket sales.
- Documented voicemail information for Madison Square Garden and affiliated venues.
- Maintained fan guide holders throughout the arena for event nights.
- Organized and updated event files for Madison Square Garden and theaters.
- Requested updated credit card information from clients for ticket transactions.
- Assisted with event logistics and coordination for live performances and sporting events.
- Maintained accurate documentation of event processes and procedures for future reference.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Helped streamline client onboarding processes, leading to smoother client experience.
- Collaborated on marketing campaign that significantly increased brand awareness.
- Supported customer service improvements with detailed feedback analysis.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
Graduate Research Assistant
University of New Haven
01.2006 - 01.2007
- Enhanced government project outcomes through thorough research and analysis.
- Crafted engaging articles for bi-annual department newsletter to inform stakeholders.
- Led the successful launch of the Honors Society Mentoring Program.
- Revamped journal reviews for improved clarity in the Journal of Sports Management.
- Provided strategic assistance to Head Director, streamlining departmental operations.
- Conducted literature reviews to support research initiatives and inform project direction.
- Collaborated with faculty on research proposals, enhancing clarity and alignment with funding requirements.
- Led presentations of research findings at academic conferences, promoting visibility of ongoing projects and outcomes.
- Participated in regular meetings with project supervisors, providing progress updates and discussing potential challenges or areas for improvement.
- Managed multiple research projects simultaneously, ensuring timely completion and adherence to high-quality standards.
- Enhanced research quality by conducting thorough literature reviews and synthesizing findings.
- Planned, modified and executed research techniques, procedures and tests.
- Designed surveys and interview protocols for primary data collection, ensuring accurate representation of target populations.
- Mentored undergraduate students, providing guidance on research methodologies and techniques.
- Conducted extensive background research on specific topics, establishing a strong foundation for project success.
- Recorded data and maintained source documentation following good documentation practices.
- Completed administrative and research duties per professor request.
- Performed accurate quantitative analysis of targeted data research, collection and report preparation.
- Conducted document review, organization and quality control of data acquisition to draw relevant conclusions and direct research activities.
Paralegal
Roman & Carde, LLP
01.2006 - 01.2006
- Assisted clients with general information regarding their case.
- Contacted Superior Courts to attain and supply time sensitive information.
- Created confidential legal documentation for a variety of cases.
- Conducted legal research and analysis to support case preparation and strategy development.
- Drafted and reviewed legal documents, ensuring compliance with court requirements and deadlines.
- Managed case files, organizing documentation for easy accessibility during litigation processes.
- Assisted attorneys in trial preparation by summarizing depositions and preparing exhibits.
- Maintained communication with clients, providing updates on case progress and addressing inquiries.
- Implemented improved filing systems to enhance document retrieval efficiency for the legal team.
- Trained junior paralegals on legal procedures, document management, and case tracking software usage.
- Collaborated with attorneys on strategic planning sessions to determine case direction and objectives.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
- Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
- Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
- Streamlined office communication and improved case management with meticulous record-keeping and scheduling.
- Bolstered firm's reputation by consistently maintaining high standards of confidentiality and professionalism.
- Increased client satisfaction with thorough research and prompt response to inquiries.
- Improved client trust and satisfaction, providing comprehensive support and updates throughout case progression.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Researched statutes, decisions, legal articles, and codes.
Marketing Intern
Arena at Harbor Yard
01.2005 - 01.2006
- Analyzed and created marketing reports for various events.
- Distributed event information among local business enterprises.
- Assisted with event-day management routines.
- Assisted in developing and executing marketing campaigns to promote events at the venue.
- Collaborated with team members to coordinate promotional activities and enhance event visibility.
- Supported the planning and organization of special events, ensuring seamless execution on-site.
- Managed communication with vendors and partners to facilitate effective collaboration on projects.
- Maintained accurate records of marketing initiatives, contributing to informed decision-making processes.
- Assisted in the planning and execution of successful product launch events.
- Increased brand awareness with creation of eye-catching promotional materials.
- Assisted in organizing promotional events, leading to enhanced customer interaction with brand.
- Coordinated with vendors to secure promotional items, enhancing brand visibility at events.
- Participated in brainstorming sessions, contributing ideas that were incorporated into marketing campaigns.
- Facilitated collection and analysis of customer feedback to guide improvements in marketing strategies.
- Supported marketing team in launching new products, which resulted in positive initial customer feedback.
Event Management Staff
Yale University
01.2005 - 01.2005
- Monitored spectators within venues during athletic events.
- Directed spectators to their seats and to various locations within the venues.
- Provided parking admittance to season ticket holders.
- Boosted attendee satisfaction by providing exceptional customer service and promptly addressing concerns.
- Implemented safety protocols to minimize risks and ensure the well-being of attendees throughout events.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Greeted guests and welcomed patrons in support of company service policy.
- Directed guests to correct seating areas, providing seamless movie-going experience.
- Inspected tickets and customer IDs, checking for appropriate age requirements.
- Assisted with special events by working premieres, private screenings and charity events.
Transportation Security Administration Agent
Department of Homeland Security
01.2005 - 01.2005
- Executed airport security procedures to ensure compliance with DHS standards.
- Assisted patrons with special needs to facilitate smooth security processes.
- Conducted tests on luggage and equipment to identify hazardous materials.
- Conducted thorough assessments to identify security vulnerabilities and improve operational readiness.
- Monitored compliance with federal regulations, ensuring adherence to national security standards.
- Evaluated risk management strategies, contributing to the overall safety of public environments and personnel.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
Education
Master of Business Administration - Concentration in Sports Management
University of New Haven
West Haven, CT01.2010
B.S. - Management of Sport Industries
University of New Haven
West Haven, CT01.2006
Skills
- Microsoft Word, Office, Excel, Microsoft Word, Works, OneNote, Excel
- PowerPoint, Outlook, Access, Publisher, Lexis Nexis, PCSAM, FACTS, Promis Gavel, PTM, CAPS, eAgent, Micros Point-of-Sale Software System, Ticketmaster Software System
- Aware Manager Labor Tracking System, Velocify Mortgage Software System, Lightpath Phone Communication System and Software, NJKids
- Microsoft office
- Courtroom etiquette
- Legal research
- Oral communication
- Case analysis
- Document review
- Client confidentiality
- Court filings
- Office administration
- Client communication
- Organization
- Confidential document control
- Case management
- Process evaluation
- Report preparation
- Attention to detail
- Problem-solving abilities
Certification
- Certified Ice Technician, IAAM - 2007
Languages
Spanish
Native or Bilingual
Timeline
Judicial Clerk II- Finance Division
Bergen County Superior Court House-Finance Division
01.2024 - Current
Court Services Officer
Bergen County Superior Court House- Criminal Division
01.2023 - 01.2024
Judicial Clerk 2 – Child Support and Probation
Bergen County Superior Court House- Child Support Probation
01.2022 - 01.2023
Office Executive
Carde’s Transmission
01.2018 - 01.2022
Customer Services Representative- ELEND Retail Division
American Financial Resources
01.2016 - 01.2017
Lead Stand Manager of Concessions- Toyota/Chase Clubs
DNC SportServices at MetLife Stadium
01.2013 - 01.2017
Stand, Concessions, and Level Services Assistant Manager
DNC SportServices at MetLife Stadium
01.2012 - 01.2013
Snow Data Removal Entry Registrar
New Meadowlands Stadium Company
01.2011 - 01.2012
Guest Relations & Disabled Services Intern
Madison Square Garden
01.2007 - 01.2007
Graduate Research Assistant
University of New Haven
01.2006 - 01.2007
Paralegal
Roman & Carde, LLP
01.2006 - 01.2006
Marketing Intern
Arena at Harbor Yard
01.2005 - 01.2006
Event Management Staff
Yale University
01.2005 - 01.2005
Transportation Security Administration Agent
Department of Homeland Security
01.2005 - 01.2005
B.S. - Management of Sport Industries
University of New Haven
Master of Business Administration - Concentration in Sports Management
University of New Haven