Cristina Cardoza
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
23
23
years of professional experience
Work History
Medical Assistant Manager
Duke City Urgent Care
03.2018 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Medical Assistant
UNMH
04.2015 - 10.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
Caregiver
Heritage Home Health And Hospice
01.2002 - 09.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
Cashier
Comida Buena
03.2005 - 01.2006
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
Manager
Churches Chicken
02.2001 - 07.2004
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired employees.
- Maintained inventory count, tracked usage, and documented variances.
Education
High School Diploma -
New Futures High School
Albuquerque, NMMedical Assistant - Health Management And Clinical Assistance
Brookline College - Phoenix
Phoenix, AZ2015
Skills
- Data Entry and Recordkeeping
- Empathy and Compassion
- Medical Terminology Proficiency
- Diagnostic Test Coordination
- Active Listening and Understanding
- Goal Setting and Achievement
- Attention to Detail and Accuracy
- Time Management and Organization
Timeline
Medical Assistant Manager
Duke City Urgent Care
03.2018 - Current
Medical Assistant
UNMH
04.2015 - 10.2018
Cashier
Comida Buena
03.2005 - 01.2006
Caregiver
Heritage Home Health And Hospice
01.2002 - 09.2014
Manager
Churches Chicken
02.2001 - 07.2004
High School Diploma -
New Futures High School
Medical Assistant - Health Management And Clinical Assistance
Brookline College - Phoenix
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