Roxana Carrillo Gomez
El Paso
Summary
Professional and prepared administrative support professional with strong focus on effective team collaboration and achieving results. Adept at managing daily office tasks, maintaining organized records, and assisting with scheduling and communication. Reliable and flexible, ensuring seamless operation and adaptability to changing needs. Strong skills in Microsoft Office, data entry, and customer service, with consistent track record of contributing to productive work environment.
Overview
18
18
years of professional experience
Work History
Assistant Office Clerk
Professional Radiology
05.2021 - Current
- Contributed to a well-organized office environment by maintaining supplies inventory and placing orders as necessary.
- Managed database entries accurately, contributing to the maintenance of up-to-date records for easy retrieval when needed.
- Supported staff members with various administrative tasks, enabling them to focus on their core responsibilities.
- Helped maintain a clean working environment by keeping common areas organized and free from clutter.
- Facilitated smooth office functioning by scheduling appointments and meetings for supervisors using calendar management tools.
- Collaborated with team members on projects, fostering a productive work environment through effective communication.
- Improved customer satisfaction with timely and accurate responses to inquiries and concerns.
- Provided exceptional service to clients visiting the office, creating a welcoming atmosphere that reflected positively on the company''s image.
- Aided in the training of new staff members, sharing valuable knowledge and experience to help them quickly acclimate to their roles.
- Enhanced office efficiency by managing incoming calls, directing them to appropriate personnel.
- Maintained confidentiality of sensitive information while performing various clerical tasks such as photocopying, scanning, or faxing documents.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
Health Unit Coordinator
Hospitals of Providence Memorial Campus
02.2013 - 05.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Provided concierge service to assist patients and families and direct them to available resources.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
- Facilitated timely response to patient emergencies by coordinating with nursing staff and ensuring immediate communication with medical personnel.
Certified Nursing Assistant
Del Sol Medical Center
06.2007 - 06.2008
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Education
High School Diploma -
Montwood High School
El Paso, TXNo Degree -
EPCC
El Paso, TXNo Degree - CNA
Emerald Nursing SCHOOL
El Paso, TXc02-2007
Skills
- Strong organization
- Maintaining office supplies
- Scheduling appointments
- Filing systems
- Confidentiality
- Positive attitude
- Customer service
- Verbal and written communication
- Dedicated team player
- Verbal communication
- Relationship building
- Patient charting
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Office Clerk
Professional Radiology
05.2021 - Current
Health Unit Coordinator
Hospitals of Providence Memorial Campus
02.2013 - 05.2021
Certified Nursing Assistant
Del Sol Medical Center
06.2007 - 06.2008
High School Diploma -
Montwood High School
No Degree -
EPCC
No Degree - CNA
Emerald Nursing SCHOOL
Similar Profiles
Estela AlvaradoEstela Alvarado
Scheduling Coordinator at Professional RadiologyScheduling Coordinator at Professional Radiology
Valerie MartinezValerie Martinez
Administration Assistant at Professional RadiologyAdministration Assistant at Professional Radiology
MARIANNE MATHSONMARIANNE MATHSON
Sonographer at Professional RadiologySonographer at Professional Radiology
Abigail BarcenasAbigail Barcenas
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing
Jesus CarrilloJesus Carrillo
Assistant Manager at First Convenience Bank of TexasAssistant Manager at First Convenience Bank of Texas