Cristina Castro

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Increased sales significantly by upselling higher-end products to customers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Arranged linens and table settings according to seating plan and event theme.
• Executed synchronized meal service simultaneously serving multiple guests.
• Circulated appetizer and drink trays smoothly around events to offer selections to guests.
• Adjusted service based on customer requests and kitchen readiness.
• Answered guest questions about event plans and food service choices.
• Cleared dishes and glassware quickly following each course.
• Executed proper ballet service and lead with position 1.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Identified inefficiencies leading to improved productivity.
• Maintained food safety and sanitation standards.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Managed day-to-day business operations.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Assessed damaged materials and notified maintenance personnel of needed repairs.
• Conducted audit inspections and independent checks to verify parts and materials.
• Introduced new methods, practices, and systems to reduce turnaround time.

Supervised daily operations of multi-million dollar non profit property management to house homeless clients.

• Worked frequently with mechanical, plumbing systems, electrical, fire safety, and HVAC to complete knowledgeable inspections and delegate repairs.
• Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
• Resolved several long standing abatements to reinstate subsidies.
• Determined new technique to streamline maintenance processes to increase workflow.
• Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Communicated market developments, portfolio changes and annual performance information to clients.
• Developed rebalancing strategies to minimize risk exposures.
• Developed and presented proposals for new investments.
• Facilitated portfolio performance review and implemented new strategies.
• Assessed exposure, compared valuations and evaluated threats to strategies.
• Established and checked coding procedures, monitored reports and updated internal files.
• Complied with established internal controls and policies.
• Supported development with special projects and additional job duties.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Identified improvement changes regarding key processes for internal controls and accounting procedures.
• Partnered with vendors and suppliers to effectively manage and budget.
• Investigated and resolved departmental non-conformances.
• Monitored over 40 employees' day-to-day activities.

• Maintained focus during busy times and delegated tasks to technicians and vendors
• Oversaw tech performance, corrected problems and increased data efficiency to maintain productivity
• Procured information from various vendors to ensure cost-effective purchasing of materials and services
• Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure timely task completions of vacant units
• Efficiently monitored simultaneous completion of up to 25 vacant units every two weeks
• Maintained daily facility operations in absence of manager
• Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to upper management
• Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages
• Developed maintenance reports to assess program success and inform operational decisions
• Assisted in management of maintenance team of 9 employees and assisted in coordinating daily schedules according to priority
• Optimized supply levels to keep stock within ideal parameters for expected needs
• Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
• Successfully turned approximately 600 vacant units among 9 properties in 2.5 years
• Monitored safety compliance to maintain strict standards and protect team members from harm
• Organized ongoing maintenance schedules to boost system performance.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Delegated tasks to carefully selected employees in alignment with resource management goals.
• Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
• Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
• Verified validity of account discrepancies by investigating and obtaining information from vendors.
• Checked figures and postings to verify correct entry, mathematical accuracy and proper codes.
• Completed polished reports outlining findings and corrective action recommendations.
• Inspected units twice per year to gather data, physical samples and photographic evidence of alleged issues.
• Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel.
• Loaded, unloaded and moved material to and from storage and production areas.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision and contacted manager of problems requiring further resolution.

• Administered vendor and in house maintenance requests and saw orders through to completion
• Promptly responded to tenant complaints and concerns for over 300 properties
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
• Used strong negotiating talents to obtain reasonable fees from contractors
• Compiled maintenance and repair requests for submission and reached out to local contractors for bid proposals
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule
• Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices
• Promoted positive company and owner relationships through proactive attention to concerns

• Oversee maintenance team of 7 employees and coordinated repair schedule according to priority level
• Administered vendor and in house maintenance requests and saw work orders through to completion
• Procured information from various vendors to ensure cost-effective purchasing
• Procured pricing information from various vendors to support cost-effective purchasing.
• Delegated tasks to carefully selected employees in alignment with resource management goals.
• Reviewed and processed employee expense reports and vendor invoices for payment.
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
• Assisted Maintenance Supervisor to keep projects on schedule by managing deadlines and adjusting workflows as needed.
• Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Received and responded to customer requests via letter, email, telephone and in-person approaches.
• Maintained master schedule and set up appointments.