Erik Gatica
Brooklyn,NY
Summary
Efficient and proactive professional in hospitality support roles, known for high productivity levels and the ability to complete tasks swiftly and accurately. Specialize in inventory management, customer service, and beverage preparation techniques. Excel in teamwork, communication, and adaptability, ensuring smooth operations and positive guest experiences.
Organized Busser with hands-on experience in food service. Skilled in clearing tables and supporting wait staff. Accomplishes tasks with minimal supervision. Hardworking team player knowledgeable about dining operations and beverage services.
Overview
3
3
years of professional experience
Work History
Preparación
Henry’s
Brooklin, 72 Henry St Brooklyn NY 11201
11.2024 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Busser
Gelso and grand
New York, New York
12.2021 - Current
- Refilled condiments and other supplies at tables and in service areas as necessary.
- Filled and served various beverages for customers.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
Food Runner
Forma pasta Factory
Brooklyn , NY
01.2023 - 01.2024
- Monitored food quality before serving, ensuring all dishes met establishment standards.
- Facilitated communication between the kitchen and the dining staff to enhance guest experience.
- Followed proper sanitation guidelines when handling food products.
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
- Ensured that all orders were correct before leaving the kitchen area.
- Collaborated with management team on ways to improve service levels within the restaurant.
Barista
Gelso and Grand
Manhattan , NY
03.2022 - Current
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.coff
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Created promotional displays for advertising special events or promotions at the cafe.
Education
High School Diploma -
INEB
Guatemala City10-2013
Skills
- Table service
- Table resetting
- Foodservice
- Service station maintenance
- Dining room assistance
- Dining room setup
- Food presentation
- Safety awareness
- Memory retention
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Preparación
Henry’s
11.2024 - Current
Food Runner
Forma pasta Factory
01.2023 - 01.2024
Barista
Gelso and Grand
03.2022 - Current
Busser
Gelso and grand
12.2021 - Current
High School Diploma -
INEB
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