Cristina Castro
Fort Worth,TX
Summary
Dynamic Patient Access Specialist with proven expertise at Cook Children's Medical Center in insurance verification and patient registration. Recognized for exceptional communication and problem-solving skills, enhancing patient satisfaction and streamlining appointment scheduling. Committed to maintaining HIPAA compliance while delivering compassionate care and efficient service in fast-paced environments. Fluent in Spanish.
Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Overview
20
20
years of professional experience
Work History
Patient Acess Specialist
Cook Children's Medical Center
03.2006 - Current
- Assisted patients with registration processes and insurance verification.
- Managed patient inquiries via phone and in-person interactions.
- Coordinated appointment scheduling to enhance patient flow efficiency.
- Maintained accurate patient records in electronic health systems.
- Collaborated with healthcare teams to facilitate seamless patient experiences.
- Educated patients on necessary documentation for appointments and services.
- Adapted quickly to changes in policies and procedures in fast-paced environments.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and validated patient demographics and insurance information.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Prepared patient identification band and completed admissions papers.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
High School Diploma -
Diamond Hill Jarvis
Fort Worth, TXSkills
- Medical terminology
- Front desk operations
- HIPAA compliance
- Appointment scheduling
- Professionalism and ethics
- Exceptional communication
- Insurance billing
- Documentation accuracy
- Fee collection
- Medical terminology expertise
- Data entry proficiency
- Information collection
- Insurance verification
- Patient registration
- Financial obligation determination
- Eligibility determination
- Co-payment collection
- Insurance information collection
- Authorization verification
- Customer service
- Problem-solving
- Multitasking and organization
- Conflict resolution
- Money handling
- Payment processing
- [Spanish] fluent
Languages
Spanish
Native or Bilingual
Timeline
Patient Acess Specialist
Cook Children's Medical Center
03.2006 - Current
High School Diploma -
Diamond Hill Jarvis