Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
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Cristina Catalano

Buffalo,NY

Summary

Creative Business Owner with exceptional background spent in retail and design. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level designer position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Business Owner

Revamped New York Inc.
09.2020 - Current
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Waitress

Rock Burger
01.2017 - 01.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.

Cashier

Village Bake Shoppe
01.2013 - 01.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

No Degree - Interior Design

SUNY Buffalo State
Buffalo, NY
2021

No Degree - Childhood Education

Niagara County Community College
Sanborn, NY
2018

Skills

  • Store Layouts
  • Attention to Detail
  • Employee Motivation and Performance
  • Work Planning and Prioritization
  • Clientele Management
  • Office Systems Management
  • Staff Hiring
  • Financial Planning
  • Analytical and Critical Thinker
  • Equipment Management
  • Accounting Management
  • Project Oversight
  • Purchasing and Planning
  • Staff Management
  • Approachable and Outgoing
  • Sales Strategies
  • Proper Staffing
  • Sales Planning
  • Trend Analysis
  • Verbal and Written Communication
  • Innovative and Visionary
  • Coaching and Mentoring
  • Vendor Relationship Management
  • Driven and Determined

Additional Information

In 2021 at 22 years old when I noticed my small online business taking off, I jumped into it full time. My business started off online, and really grew from our strong social media presence. In May of 2021 at 23 years old I opened my first brick and morter location in my hometown, Lewiston, NY. I may not have a business degree but have learned so much in the past several years about business from experiencing it first hand. Along my journey I was reached out to by the Buffalo Bills, where I started designing and curating mainly women based fan football apparel which the brand was lacking. I became passionate about creating new designs and found the production process interesting. I would love to grow my knowledge and skill set in a field that I love and expand it into a bigger scale. If I'm given this opportunity I will work hard and help grow this business even more than it already has. Thank you for considering.

Timeline

Business Owner

Revamped New York Inc.
09.2020 - Current

Waitress

Rock Burger
01.2017 - 01.2020

Cashier

Village Bake Shoppe
01.2013 - 01.2016

No Degree - Interior Design

SUNY Buffalo State

No Degree - Childhood Education

Niagara County Community College

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Cristina Catalano