Cristina Cedano
Fullerton,CA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. . Knowledgeable in business processes and customer service best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Payoff Coordinator
FCI Lender Services, Inc.
11.2019 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Ensured compliance with relevant regulations, maintaining thorough documentation for audit purposes.
- Collaborated with team members to resolve escalated payoff issues, resulting in smoother transactions.
- Managed high-volume workload while prioritizing tasks to meet deadlines.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Escrow Processor II
FREEDOM MORTGAGE
10.2018 - 10.2019
- Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts
- Examine letters from policyholders, original insurance applications, and other company documents to determine if changes are needed and effects of changes
- Compose business correspondence for supervisors, managers and professionals.
Office Assistant / Scheduling Coordinator
APPLIED TECHNICIANS INC.
07.2016 - 10.2018
- Prepare and Dispatch daily work schedules such as logistics to complete and supersede projected goals
- Maintain records/ Book-keeping pertaining to inventory, personnel, orders, or supplies
- Relay work orders, messages, or information to or from work crews, supervisors, or hospital staff using telephones, emails, or fax and meeting all customer requests.
Insurance Operations Representative / Client Support
QBE FIRST / NATIONAL GENERAL INC.
10.2011 - 07.2016
- Conducted research to resolve discrepancies and exceptions received from captured data
- Updated and entered current information or changes of extracted data to system of record to satisfy customer needs
- Performed business to business call-outs such as Insurance Companies, Agents, and Vendors all by following outline policies and procedures
- Located loans through databases to process documents and resolve exceptions
- Cross-trained additional processes to support multiple clients, workflows and departments.
Education
Physical Therapy Aide Certificate - Physical Therapy
Cypress College
Cypress, CA12.2016
Skills
- Proficient in reading and writing English and Spanish
- Knowledgeable in Microsoft Office Applications: Word, Excel and Outlook
- Nominated and Received Excellent Business Acumen Certificate - QBE
- ISO 9001: 2008 Monitor for Departments and Managers
- Achieved Excellence Award for 100 Hours of Community Service
Timeline
Payoff Coordinator
FCI Lender Services, Inc.
11.2019 - Current
Escrow Processor II
FREEDOM MORTGAGE
10.2018 - 10.2019
Office Assistant / Scheduling Coordinator
APPLIED TECHNICIANS INC.
07.2016 - 10.2018
Insurance Operations Representative / Client Support
QBE FIRST / NATIONAL GENERAL INC.
10.2011 - 07.2016
Physical Therapy Aide Certificate - Physical Therapy
Cypress College
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