Cristina Ceniceros
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Patient Care Coordinator
El Paso Eyecare
06.1986 - 05.2021
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Engaged with patients to provide critical information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
Education
Associate of Applied Science - Medical/Dental Assistant
San Antonio College of Medical And Dental Ass.
El Paso10.1986
Skills
- New Hire Training
- Payment Collection
- Patient Education
- Patient Relations
- Filing and Recordkeeping
- Organizational standards
- HIPAA Compliance
- Appointment Scheduling
- Interdepartmental Collaboration
- Insurance Verification
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
El Paso Eyecare
06.1986 - 05.2021
Associate of Applied Science - Medical/Dental Assistant
San Antonio College of Medical And Dental Ass.
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