Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristina Centeno

Customer Service Representative With Over 5 Years Of Experience In Telephone Customer Service, Including Primary Care (office Clerk). Familiar With Major Customer Service Software, Conflict Resolution, And Possess And Positive Attitude. Aiming To Use My Proven Skills To Effectively Fill The Position.
Laredo,TX

Summary

Industrious Office Clerk with expertise in handling Money. office needs and focus on optimizing system performance. Friendly, respectful and team-oriented with extensive clerical and records management experience. Clear communicator. skilled at multitasking with strong prioritization and planning abilities. Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.

Overview

11
11
years of professional experience

Work History

Office Clerk

C.T.J Carino Primary Care LLC
Laredo , Tx
08.2018 - Current
  • Call attendants for a jobs available. Input the information for new hire in the system (medias). Provide providers with scheduling and and clients info.
  • File checks stubs, timesheets, and other documents.
  • Produced high-quality communications for internal and external use.
  • Check OIG and OAG monthly, check Payroll as hours and payrate if correct.
  • Fax or calling to hospital to verify admitting/ discharge (date and time) of the client.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Ramp Agent

Worldwide Flight Services
Laredo , Tx
08.2017 - 08.2018
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.


Customer Service, Casher and Money Center

Wal-Mart Supercenter
Laredo , Tx
04.2012 - 05.2017
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Worked flexible schedule and extra shifts to meet business needs.

Stocker

Party City
Laredo, TX
09.2011 - 04.2012
  • Help shoppers locate items. Answer customer inquiries regarding party city goods and services, use selling techniques to recommend products, and arrange merchandise on store shelves.
  • Responsible for receiving merchandise, unloading or unpacking it, marking it with codes to be indentified.
  • Stocking shelves , and helping customers place orders.

Casher

Sam's Club
Laredo , TX
11.2010 - 08.2011
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

High School Diploma -

Dr Leo Cigarroa High School
2600 Zacatecas St, Laredo, TX 78046
05.2001 -

Skills

Spreadsheet management

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Timeline

Office Clerk

C.T.J Carino Primary Care LLC
08.2018 - Current

Ramp Agent

Worldwide Flight Services
08.2017 - 08.2018

Customer Service, Casher and Money Center

Wal-Mart Supercenter
04.2012 - 05.2017

Stocker

Party City
09.2011 - 04.2012

Casher

Sam's Club
11.2010 - 08.2011

High School Diploma -

Dr Leo Cigarroa High School
05.2001 -

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Cristina Centeno Customer Service Representative With Over 5 Years Of Experience In Telephone Customer Service, Including Primary Care (office Clerk). Familiar With Major Customer Service Software, Conflict Resolution, And Possess And Positive Attitude. Aiming To Use My Proven Skills To Effectively Fill The Position.