CRISTINA CHAPMAN
Wasilla,Alaska
Summary
Dynamic Assisted Living Administrator with a proven track record at Keen Eye Care Assisted Living Inc, excelling in healthcare administration and ethical leadership. Enhanced facility performance through innovative care planning and compliance management, ensuring resident satisfaction and safety. Skilled in problem-solving and team collaboration, fostering a compassionate environment for residents and staff alike.
Overview
35
35
years of professional experience
Work History
Assisted Living Administrator
Keen Eye Care Assisted Living Inc
12.2006 - Current
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Led, directed and motivated others to innovate and excel.
- Worked in fast-paced environment with competing demands for time and attention.
- Implemented best practices in assisted living administration, resulting in improved overall facility performance metrics.
- Collaborated with healthcare professionals to develop comprehensive care plans tailored to individual resident needs.
- Ensured compliance with federal, state, and local regulations through meticulous recordkeeping and documentation practices.
- Monitored staff scheduling and workload distribution to maintain optimal staffing levels and minimize burnout or overtime expenses.
- Addressed resident concerns promptly and compassionately, maintaining high levels of satisfaction among families and residents alike.
- Maintained a safe and comfortable living environment for residents by ensuring strict adherence to safety protocols and state regulations.
- Communicated with patients, ensuring that medical information was kept private.
Medical Assistant
South Central Family Practice
07.2002 - 04.2003
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Participated in regular audits to maintain compliance with all regulatory standards within the healthcare field.
- Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
Bookkeeping Assistant
JP Accounting
05.1990 - 05.1992
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Updated financial records using various software programs for current, accurate accounts.
- Organized digital filing systems for easy retrieval of historical financial documents during audits or annual reviews.
- Validated and recorded invoices and resolved discrepancies with vendors.
Education
Associate of Science - Pharmacy Technician
Penn Foster Career School
Scranton, PA05-2006
Associate of Science - Medical Insurance Clerk
Penn Foster Career School
Scranton, PA10-2004
CNA - Certified Nursing Assistance
Heritage Place
Soldotna, AK03-2000
Bachelor of Science - Nursing
University of Santo Tomas Philippines
Manila Philippines03-1992
High School Diploma -
Dalton Academy
Alicia Isabela05-1986
Skills
- Ethical leadership
- Healthcare administration
- Emergency preparedness
- Facility maintenance
- Dementia care
- End-of-life care
- Care planning
- Resident assessment
- Nutrition
- First aid and CPR
- Teamwork
- Activity coordination
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Teamwork and collaboration
- Multitasking
- Multitasking Abilities
- Reliability
- Problem-solving abilities
- Organizational skills
- Patient safety
- Patient care assessment
- HIPAA guidelines
- CPR/AED
- Operations management
- Staff management
- Quality control
- Schedule management
- Staff supervision
- Time management abilities
- Continuous improvement
- Quality assurance
- Patient relations
- Personnel management
Timeline
Assisted Living Administrator
Keen Eye Care Assisted Living Inc
12.2006 - Current
Medical Assistant
South Central Family Practice
07.2002 - 04.2003
Bookkeeping Assistant
JP Accounting
05.1990 - 05.1992
Associate of Science - Pharmacy Technician
Penn Foster Career School
Associate of Science - Medical Insurance Clerk
Penn Foster Career School
CNA - Certified Nursing Assistance
Heritage Place
Bachelor of Science - Nursing
University of Santo Tomas Philippines
High School Diploma -
Dalton Academy
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