Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristina Chavez

Cristina Chavez

Hayward,CA

Summary

Efficient and results-driven operations lead with 15+ years of experience in retail operations and management, visual merchandising, and administrative support. Proven track record in driving operational efficiency and enhancing customer satisfaction through effective team training and quality control measures. Adept at fostering collaboration and mentoring teams to drive performance and achieve business objectives.

Overview

21
21
years of professional experience

Work History

Operations Lead

Macy's
10.2023 - Current
  • Oversaw daily fulfillment operations, ensuring accurate order processing and timely shipment.
  • Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
  • Implemented quality control measures to reduce errors in order processing, leading to fewer returns and increased customer satisfaction.
  • Monitored employee work hours and managed schedules to maintain adequate staffing levels while controlling overtime costs.
  • Assisted in daily operations, ensuring workflow efficiency.
  • Learned and utilized key operational tools to support team productivity and task completion.
  • Observed and reported on workflow challenges, providing input for process improvements to supervisors.
  • Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
  • Coordinated with team members to streamline communication and enhance operational effectiveness.
  • Monitored employee productivity levels, assigned tasks as needed, and provided guidance when necessary.

Administrative Support

Macy's
09.2019 - 10.2023
  • Managed all Cash Office functions, including collecting and verifying cash deposits from all store registers and preparing the deposit for bank pick up on a daily basis.
  • Balanced the store cash vault and submitted accounting reports daily to ensure accuracy.
  • Managed the coordination of seasonal open interview hiring events.
  • Assisted in hiring process, including reviewing applications, conducting interviews, processing new hire paperwork and verifying I9 documents.
  • Assisted in onboarding new hires, providing training on company policies, procedures, and work practices for enhanced integration.
  • Recorded new hires, transfers, terminations, changes in job classifications to main human resources files.
  • Created and input weekly work schedules for all store employees
  • Managed inventory levels and ordered supplies to maintain workplace efficiency and readiness.
  • Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
  • Served as interim Business Administration Manager.

Fulfillment Lead

Macy's
09.2013 - 02.2018
  • Lead the in-store fulfillment department. Responsible for efficiently processing online orders.
  • Analyzed fulfillment metrics to identify trends and develop actionable strategies for improvement.
  • Pulled orders quickly to maintain demanding productivity.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
  • Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.

Merchandising Team Lead

Macy's
09.2006 - 09.2013
  • Led merchandising strategies to optimize product placement and maximize sales potential.
  • Increased sales by developing visually appealing merchandise displays and layouts.
  • Trained and mentored team members on visual merchandising standards and best practices.
  • Analyzed sales data to identify trends and adjust inventory levels accordingly.
  • Developed and executed seasonal merchandising plans in alignment with corporate directives.
  • Ensured compliance with company guidelines for pricing, signage, and safety standards in all merchandising activities.
  • Optimized space allocation by conducting regular store walkthroughs and updating floor plans as needed.

Support Associate

Macy's
09.2004 - 09.2006
  • Provided comprehensive assistance across retail sales and support operations.
  • Executed merchandising strategies to enhance product visibility.
  • Implemented price adjustments to optimize sales.
  • Provided customer service and assistance with sales transactions

Education

Hayward High
Hayward, CA

Skills

  • Operational efficiency
  • Team training
  • Team leadership
  • Customer relations
  • Time management
  • Organizational skills
  • Scheduling coordination
  • Visual merchandising
  • Cash handling and accounting
  • Administrative support

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operations Lead

Macy's
10.2023 - Current

Administrative Support

Macy's
09.2019 - 10.2023

Fulfillment Lead

Macy's
09.2013 - 02.2018

Merchandising Team Lead

Macy's
09.2006 - 09.2013

Support Associate

Macy's
09.2004 - 09.2006

Hayward High

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