Cristina Clark
Hastings,FL
Summary
Experienced Associate Registrar a Master of Science in Higher Education with a focus on Student Success and 17 years working in Higher Education with 11 years working in the University of St. Augustine for Health Sciences. Experience in supervision, budget, successfully managing projects, and student services planning. Knowledgeable about related regulations and best practices.
Overview
22
22
years of professional experience
Work History
Associate Registrar
University Of St Augustine For Health Sciences
03.2021 - Current
- Manage sensitive student information securely by adhering to strict confidentiality protocols as mandated by FERPA regulations.
- Initiate the use of Curriculog to develop and change courses while supporting/training faculty and staff in the program.
- Use the SIS (Jenzabar), Curriculog, Acalog, daily.
- Initiate the use of Acalog to produce course catalogs, ensuring accurate information is disseminated to all relevant parties promptly.
- Initiated the use of Diplomas on Demand and later migrated to Parchment.
- Collaborate with faculty, staff, and students to identify and address institutional challenges and to find solutions.
- Work as part of the Commencement Committee to plan and bring about commencement.
- Demonstrate a high level of initiative and creativity while tackling difficult tasks, often seeking information from various colleagues.
- Improve policies and procedures to maximize student experience while ensuring institutional integrity.
- Assisted in accreditation efforts by compiling necessary documentation and maintaining compliance with institutional standards.
- Develop strong relationships with academic departments, fostering cooperation in managing curriculum changes and updates.
- Provide exceptional customer service to students, addressing concerns promptly and professionally while navigating complex academic policies.
- Train new staff members on office procedures, ensuring consistent adherence to departmental guidelines and best practices.
- Facilitate efficient transfer credit evaluations by working closely with academic advisors.
- Contribute to the development of campus-wide academic policies through participation on various committees and task forces.
- Act as a liaison between the Registrar's office and other campus departments, facilitating communication and collaboration for institutional success.
- Verify paperwork accuracy and check for completion prior to processing.
- Train and supervise employees on office policies and procedures.
- Proofread and edit documents for accuracy and grammar.
- Remain solutions-oriented in the face of complex problems to assist management and overall business direction.
Assistant Registrar
University Of St. Augustine For Health Sciences
11.2015 - 03.2021
- Streamlined registration processes by implementing innovative technologies and updated procedures.
- Enhanced student satisfaction with the registration process through effective communication and prompt issue resolution.
- Maintained accurate student records, contributing to efficient administration and data-driven decision making.
- Provided exceptional customer service to students, addressing inquiries regarding registration, transcripts, and degree requirements.
- Conducted regular audits of student records, maintaining compliance with institutional policies and federal regulations.
Clinical Education Associate
University Of St Augustine For Health Sciences
01.2013 - 11.2015
- Responded to student requests for services, and school information.
- Updated account information to maintain student records.
- Offered advice and assistance to students, paying attention to special needs or wants.
- Maintained student satisfaction with forward-thinking strategies focused on addressing student needs and resolving concerns.
- Developed student service policies and procedures to meet and exceed industry service standards.
- Clarified student issues and determined the root cause of problems to resolve service complaints.
Registrar
Central Ohio Technical College
07.2002 - 06.2008
- Combined three groups of student files into one and centralized record keeping, while focusing on FERPA.
- Assisted in creating the Student Gateway, a one-stop shop for students.
- Managed multiple staff over four campuses and ensured that each new campus provided similar Registrar services.
- Processed all transcript requests, including on-demand.
- Performed all graduation audits.
- Served as chair of Graduation Committee and participated in graduation.
- Initiated and implemented Diplomas on Demand,
- Participated in day and evening orientations and registration sessions.
- Worked closely with the Bursar at the beginning of each quarter to ensure non-pay drops were minimal.
- Participated in the implementation of a new SIS.
Education
Master of Science - Higher Education
Walden University
Minneapolis, MN10-2022
Bachelor of Science - Communication
Ohio University
Athens, OHAssociate of Applied Science - Social Work
Zane State College
Zanesville, OHSkills
- Process Improvement
- Records Management
- Faculty Collaboration
- Academic Calendar Management
- Catalog Maintenance
- Technology Savvy
- FERPA Compliance
- Presentation Skills
Timeline
Associate Registrar
University Of St Augustine For Health Sciences
03.2021 - Current
Assistant Registrar
University Of St. Augustine For Health Sciences
11.2015 - 03.2021
Clinical Education Associate
University Of St Augustine For Health Sciences
01.2013 - 11.2015
Registrar
Central Ohio Technical College
07.2002 - 06.2008
Master of Science - Higher Education
Walden University
Bachelor of Science - Communication
Ohio University
Associate of Applied Science - Social Work
Zane State College
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