Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Cristina Cutler

Cristina Cutler

Oakland,CA

Summary

After 20 years of progressive and wide – ranging experience in different domains, I am ready to take the next step in my career. I like to introduce myself as a strong contender for any positions that you may be seeking to fill in the following domains: HR, accounting, management. I am particularly valued for my analytical and critical thinking skills, as well as my strength in communicating effectively with people at all levels of the organization. I am a team player who is results-driven and highly motivated, as demonstrated by my experience in my resume.

Overview

23
23
years of professional experience

Work History

HR

  • BPO
  • The position in responsible for supporting the team efforts around attrition, engagement and retention
  • The HR Business Partner acts as a coordination point for all team members
  • Handles issues related to
  • Human Resources administration, implementing and following up HR processes of the assigned accounts and implementing development programs along with Operations Management that are aligned to the corporate culture and to the talent development
  • MAIN RESPONSIBILITIES - Facilitate the integration of new hires, through the Internal Pulse Check
  • Program; with the purpose to achieve a greater sense of confidence and belonging within the organization
  • Administrate the human resources processes such as internal promotions, disciplinary actions, terminations, etc., to ensure a proper implementation and transparency of the processes
  • He must also have strong knowledge regarding the
  • Ethics Policy
  • Is responsible for providing training and transparency in regards to TIE
  • Romania’s HR policies to all internal promoted, depending on their new role, in order to comply with the established - Assist front line team members and team managers, establishing a direct contact to clarify and resolve any questions or problems by scheduled one on one meetings or ad-hoc meetings
  • Organize and implement feedback sessions, through focus groups or one on one meetings with the objective of getting feedback and resolve any concerns
  • Assist and give support to the Operations in the organization of motivational activities, through the monthly scheduling of activities and offering support in communicating around those activities, with the purpose of improve the work environment
  • Work along with Team Managers, Operation Managers and Account Managers, making sure to keep updated databases of Risk of Leaving with high accuracy, in order to take preventive action to avoid attrition
  • Co-Responsible for the retention actions for any team member that decide to leave
  • Responsible for the Exit Interview process and reporting as per policy
  • Support the operation on the implementation of internal development programs, with the objective of communicate and inform team members about the growing opportunities within TELUS International
  • Europe Romania
  • Audit compliance of the performance management initiative with the operation, to ensure the objectivity of the tool and its processes.

Operations Manager

Bucharest
07.2019 - 04.2021
  • IT/Telecom
  • Responsible for running the HR Department, main responsibilities including recruitment, training, performance management, implementing and administering human resources programs and policies, organizing and conducting employees’ communication sessions
  • Also managed the admin & payroll team
  • Reviewing and approving budgets, implementing new company policies and maintaining internal HR systems
  • Set objectives for the HR team and track progress - Monitor internal HR systems and databases - Review and approve or modify budgets - Design and implement company policies - Monitor key HR metrics - Act as a consultant to managers and staff regarding policies and procedures - Create detailed reports on HR costs - Recommend new software to address personnel needs, like performance review tools - Address employees’ queries (e.g
  • On compensation and labor regulations - Planning and preparation of training groups - Support and advice to managers and staff on operational matters of HR management - Creation of employment contracts, warnings, notices and certificates - Personal development of employees - work closely with employees and managers, the clients and the payroll together - Constant communication and interaction with other departments - Take constantly active part in the day to day work of Human Resources Department - Action plans post Surveys - Research, implement and administer all company benefit plans
  • Maintain in-depth knowledge of legal requirements related to HR, reducing legal risks and ensuring regulatory compliance
  • Maintain knowledge of industry trends and make recommendations to Management
  • Team and Board of Directors for improvement of organization’s policies, procedures and practices on personnel matters
  • Employee Relations: point person for all staff regarding HR matters
  • Conduct full-cycle recruitment of new employees, including placing advertisements, developing contacts with recruiting sources, interviewing, consulting with internal hiring managers and managing orientation and on-boarding process, the day to day work of Human Resources Department - Action plans post Surveys

Human Resources Manager

Debt Collection Agency
Bucharest
12.2018 - 05.2019
  • Job domain / occupation: HR/Finance services
  • Responsible for running the HR Department, main responsibilities including recruitment, training, performance management, implementing and administering human resources programs and policies, organizing and conducting employees’ communication sessions
  • Also managed the admin & payroll team
  • Display of ads, conducting telephone interviews and job interviews - Planning and preparation of training groups - Support and advice to managers and staff on operational matters of HR management - Creation of employment contracts, warnings, notices and certificates - Personal development of employees- work closely with employees and managers, the clients and the payroll together - Constant communication and interaction with other departments - Take constantly active part in the day to day work of Human Resources Department - Action plans post Surveys

Human Resources Business Partner

TELUS International Europe
Bucharest
07.2017 - 12.2018

Translator

Voice and Script International Buch
Bucharest
12.2016 - 06.2017
  • English – Romanian scripts for TV (documentaries, films, and TV series)

Operations Coordinator

CGS ROMANIA S.R, Dell Financial Services
Bucharest
05.2016 - 11.2016
  • Job domain / occupation: Accounting / Finances / BPO Dell Financial Services - Validate and process invoices from channel partners - Prepare and deliver financial contracts to DFS customers - Actively work with customers to answer inquiries relating to channel invoices, financial contracts, and recovery of executed documents - Ensure executed financial contracts are booked into system of record, funded and wired in a timely manner - Maintain accurate administrative records relevant to the transaction, including critical customer and partner information - Coordinate with cross functional teams regarding customer and partner accounts - Communicate updates, process, requirements and expectations to customers and partners as needed - Adherence to all Policy & Procedures
  • Achievements: impresses customers and partners by responding with a strong sense of urgency and care to requests and inquiries; takes complete action to resolve issues (including involving others in solutions when needed)
  • Overcome barriers by discovering ways to complete tasks when opportunities or challenges arise.

Executive Manager

OFFICE MARKET PROVIDER - S.R.L
Bucharest
01.2015 - 05.2016
  • Job domain / occupation: IT / Telecom - Communicates general and specific objectives to each employee - Monitors quarterly / half-yearly / yearly achievements of objectives - Establishes performance indicators for employees - Identifies and attracts resources to implement new business ideas - Represents the company in protocol relationships with suppliers and customers - Represents the organization in relations with third parties pursuant to the authority granted by administrator - Develops means to motivate the subordinated staff - Identifies recruitment needs and participates in the selection, integration and development company personnel
  • Negotiates and conciliates conflict situations arising in interpersonal relationships - Establishes measures to streamline the work of subordinate staff
  • Achievements: Motivated and developed team members, resulting in resolution of issues and improvement in team cohesiveness and overall performance
  • Trained and supervised both permanent and temporary staff
  • Created and coordinated work schedule to ensure coverage and smooth office operations.

Accountant / Warehouse Manager

FENSTERMARKT PRODUKTION UND LOGISTIK S.R.L
Bucharest
05.2014 - 01.2015
  • Job domain / occupation: Finance, logistics, management -Maintain a good relationship with clients, subcontractors and suppliers both on management and financial level
  • Supervision of primary records -Analyze and propose an optimal cash flow to firm -Bank relationship management (submission and cash withdrawal and bank effects, internal and external payments, compile a long and short term loans) -Payments to suppliers after approval of the Head Manager -Management of contracts with customers in 3 warehouses in the country, plus one in Bucharest, along with employee’s supervision, cash flow etc
  • Management of contracts with suppliers of stock, accessories or subcontractors -Imports and exports from/in EU and NON EU - Sources alternative products and review existing ones to ensure price remain competitive with no compromise of quality; - Negotiate contractual (legal) terms with suppliers concerning the new products, pricing system and policies; - Finalize the contracts for the acquisition and supervise the follow-up procedures; - Agrees delivery times and ensures that they are met; - Analyzing trends and regularly performance indicators with sales; - Develop and maintain relationships with the suppliers and sources new suppliers for future products; - Manage Stock Value in Warehouse; - Generate periodic reports and analyses concerning the evolution of sales and the products profitableness; - Systematically recommend and negotiate strategies for the promotional campaigns; - Liaises with dedicated shop personnel to ensure product/collection supply meets demand;
  • Achievements: Consistently met deadlines while demonstrating strong analytical and problem-solving skills to achieve corporate objectives.

Financial Manager / HR Manager

ART GLASS S.R.L
11.2006 - 11.2011

Financial Manager / HR Manager

MKD TERMOPLUS S.R.L
Popesti
08.2006 - 11.2011
  • Leordeni
  • Job domain / occupation: Finance
  • Maintain a good relationship with clients, subcontractors and suppliers both on management and financial level
  • Supervision of primary records -Analyze and propose an optimal cash flow to firm -Bank relationship management (submission and cash withdrawal and bank effects, internal and external payments, compile a long and short term loans) -Payments to suppliers after approval of the Head Manager -Management of contracts with customers -Management of contracts with suppliers of stock, accessories or subcontractors -Tracking actual revenues and expenditures for each project undertaken by the company agreement (the permanent update of the report on profit centers), highlighting the real profit - providing and interpreting financial information; - monitoring and interpreting cash flows and predicting future trends; - analyzing change and advising accordingly; - formulating strategic and long-term business plans; - researching and reporting on factors influencing business performance; - analyzing competitors and market trends; - developing financial management mechanisms that minimize financial risk; - conducting reviews and evaluations for cost-reduction opportunities; - managing a company's financial accounting, monitoring and reporting systems; - liaising with auditors to ensure annual monitoring is carried out; - developing external relationships with appropriate contacts, e.g
  • Auditors, solicitors, bankers and statutory organizations such as the Inland Revenue; - producing accurate financial reports to specific deadlines; managing budgets; - arranging new sources of finance for a company's debt facilities; supervising staff; - keeping abreast of changes in financial regulations and legislation
  • HR (A) Recruitment
  • Preparing job advertisements and ensuring that their distribution is appropriately targeted
  • Managing the selection and interview process (B) Induction
  • Ensuring there is a relevant induction to the network and the position that is properly followed by: ensuring the new staff member has a contract and a job description on the first day of his/her job putting together an induction plan with the relevant supervisor (prior to the start of the new staff member) and in consultation with all staff members who would be asked to contribute regularly contacting the new staff member and supervisor to ensure that the induction is progressing as expected participating in the evaluation talk at the end of the induction (C) HR Administration
  • Ensuring staff are aware of relevant staff-related policies in the company, and that the policies are followed (e.g
  • Sickness leave, parental leave, training options)
  • Maintaining personnel files with all relevant records
  • Ensuring job descriptions are prepared, up-to-date and relevant
  • Ensuring the dismissal procedures are properly followed and in line with national legislation of any staff member being considered for dismissal (D) Career Development
  • Clarifying the strengths of employees, individual career planning according to the needs of the company development (E) Training Coordination
  • Identification training and development needs within the organization
  • Organizing training and development programs for employees (F) Payroll
  • Summarizing team and individual performances
  • Preparing all payroll, salary warrants, direct deposit payments, and employees' statements of earnings and deductions
  • Achievements: Promoted in 2 years from Assistant Manager to General Ledger and within another 3 years to Financial Manager positions due to leadership, organizational abilities and work ethic

Assistant Manager

RASIG CONSTRUCT S.R.L
BUCURESTI
01.2003 - 07.2006
  • Finance
  • The main activities of secretary (receiving faxes, e-mails, phone calls), maintaining calendar of meetings, drafting bills, bank relations, basic accounting (cash / bank, customers / suppliers), receipt of goods imported to the customs relations, reception / processing orders customer logistical and technical documentation
  • Achievements: Created highly effective organizational and filling systems, including quick and thorough indexing, resulting in easy access to information and streamlined office functioning.

Social Worker

Sibiu
Sibiu
09.2000 - 12.2002
  • Job domain / occupation: Healthcare
  • Duties of this position were: supervision of disabled people, sanitary rules, and the medication prescribed by doctor, preparing a monthly report on the general condition of the patient
  • Achievements: Self Control – Job requires maintain composure, keeping emotions in check, controlling anger, and avoid aggressive behavior, even in difficult situations.

Education

Highschool Diploma - Foreign Languages Education

Avram Iancu Highschool , Sibiu, Romania
07.2000

Skills

  • Employee relations
  • Performance management
  • Recruiting
  • Relationship Management
  • Human resources management
  • Succession planning
  • Talent management
  • Talent acquisition
  • Customer support
  • Customer service
  • Citrix
  • Workday
  • Salesforce
  • Human capital management
  • Management
  • Documentation review
  • Google Suite
  • Confluence
  • HRIS
  • Presentation skills
  • Hospitality
  • Employment & labor law
  • Google Docs
  • Taleo
  • Jira
  • Windows
  • Human resources
  • Communication skills
  • Alignment
  • Private equity
  • ATS
  • Accounts payable
  • SharePoint
  • Data collection
  • Database management
  • Search engines
  • Microsoft Access
  • Social media management
  • Languages
  • Flexible and Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-motivated professional
  • G-Suite
  • Microsoft Office
  • Active Listening
  • Good listening skills
  • Decision Making
  • Responsible
  • Data Entry
  • MS Office
  • Leadership
  • Organization and Time Management

Languages

Romanian
Native or Bilingual
French
Limited Working
German
Limited Working

Timeline

Operations Manager -
07.2019 - 04.2021
Human Resources Manager - Debt Collection Agency
12.2018 - 05.2019
Human Resources Business Partner - TELUS International Europe
07.2017 - 12.2018
Translator - Voice and Script International Buch
12.2016 - 06.2017
Operations Coordinator - CGS ROMANIA S.R, Dell Financial Services
05.2016 - 11.2016
Executive Manager - OFFICE MARKET PROVIDER - S.R.L
01.2015 - 05.2016
Accountant / Warehouse Manager - FENSTERMARKT PRODUKTION UND LOGISTIK S.R.L
05.2014 - 01.2015
Financial Manager / HR Manager - ART GLASS S.R.L
11.2006 - 11.2011
Financial Manager / HR Manager - MKD TERMOPLUS S.R.L
08.2006 - 11.2011
Assistant Manager - RASIG CONSTRUCT S.R.L
01.2003 - 07.2006
Social Worker - Sibiu
09.2000 - 12.2002
HR -
Avram Iancu Highschool - Highschool Diploma , Foreign Languages Education

Similar Profiles

CREATE PROFILE
Cristina Cutler