Summary
Experienced food and beverage professional skilled in operations and team management. Proven track record of optimizing guest experiences. Adept at labor management, prioritization, and driving efficiency in a collaborative work environment. Detail-oriented with expertise in restaurant operations and staff leadership. Strong knowledge of inventory control, budget management, and customer satisfaction. Maintains focus and organization while ensuring compliance with health and safety regulations. Solid understanding of team dynamics and guest relations. Motivated Restaurant Manager with a strong work ethic and the ability to adapt to different processes. Resourceful and results-driven, passionate about growth and increasing service value.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
The Study Hotels
07.2024 - 11.2024
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Motivated staff to perform at peak efficiency and quality.
Bartender
Penny Black
02.2024 - 09.2024
- Mixed creative cocktails and provided exceptional customer service, enhancing guest satisfaction and repeat visits at Penny Black
- Managed bar operations, boosting customer satisfaction through streamlined service
Manager/Bartender
Charles Village Pub
01.2020 - 01.2024
- Led team of servers and bartenders, enhancing efficiency and fostering a collaborative environment
- Implemented inventory controls, reducing waste and optimizing stock levels
- Trained staff in customer service, resulting in improved patron experiences
- Resolved customer complaints, maintaining high retention and positive feedback
- Fostered positive work environment, mentored new hires
- Coordinated with kitchen staff to ensure seamless service delivery and customer satisfaction
Manager/ Bartender
Club Charles
12.2016 - 12.2019
- Led bar operations, ensuring compliance with regulations
- Implemented inventory system, reducing waste and boosting profitability
- Trained and mentored new staff
- Fostered team spirit among staff, improving service quality
- Coordinated with suppliers to optimize stock levels
- Resolved customer concerns promptly
- Introduced themed events, attracting new clientele
- Crafted unique cocktail menu, increasing beverage sales
- Implemented digital POS system, streamlining operations
Education
High School Diploma -
Skills
- Effective Team Leadership
- Proficient Conflict Resolution
- Menu Development
- Employee Development
- Inventory Control
- Customer Loyalty Initiatives
- Conflict Mediation
- Bar Operations Management
- Employee Engagement
- Food safety compliance
- Operational efficiency
Certification
- TIPS (Training for Intervention Procedures) Alcohol Certification – Health Communications, Inc.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Food and Beverage Manager - The Study Hotels
07.2024 - 11.2024
Bartender - Penny Black
02.2024 - 09.2024
Manager/Bartender - Charles Village Pub
01.2020 - 01.2024
Manager/ Bartender - Club Charles
12.2016 - 12.2019
Mid Florida Tech - High School Diploma,
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