Summary
Overview
Work History
Education
Skills
Member of Second Baptist Church of Bloomington, Indiana
Work Availability
Quote
Timeline
Volunteer

Cristina Day

Operational Leader
Bloomington,ID

Summary

Reliable Leader in healthcare industry. Excellent motivational leader, successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for team, patients and guests.

Hardworking Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Talented Leader bringing experience as Housekeeper and Leader with deep knowledge of Environmental Services operations. Proficient in setting goals, training new employees and monitoring performance.

Results-driven Leader accustomed to overseeing operations with strong attention to detail. History of meeting demanding department objectives through employee training, motivation and performance management.

Driven, motivational Leader dedicated to providing superior patient and guest experience. Enthusiastic and positive leadership approach inspired dedicated, patient-focused teams.

Handle team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Multi-tasking Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with client's mission and values. Pursues challenging new role and offers expertise combined with quality-focused mindset.

Proficient Leader delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in interpersonal relations.

Overview

2
2
years of professional experience

Work History

EVS Shift Supervisor

Aramark
Bloomington, IN
06.2020 - 06.2021
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Submitted timecards for approval.
  • Communicated regularly with team and management on goals and progress.
  • Communicated and collaborated with other Shift Supervisors and Team Leads to create successful environment.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and patients from safety hazards and infection risk.
  • Created incentive programs and contests to support and award top performers and motivate department.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Enforced company policies and regulations with employees.
  • Lead daily huddle, providing essential information, addressing any concerns and motivating team.
  • Communicated closely with Bed Placement to ensure proper patient flow.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Delivered successful training, onboarding, yearly reviews, and mentoring to more than 25 employees during tenure, educating on successful work processes and productivity strategies.
  • Helped team meet standards of service and quality in daily operations.
  • Conducted daily UV Light inspections, discharge inspections and patient satisfaction surveys, addressing any issues immediately.
  • Revitalized operational structures and procedures to attempt to control turnover and waste, enhance output and boost overall quality.
  • Consulted with IU Health HR team to identify and onboard optimal candidates for Housekeeping and Team Lead positions.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction and followed up with client.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Created successful work schedules for each team member to maintain deadlines, filling in any gaps where needed.
  • Communicated with Leadership and attended all mandatory meetings.
  • Worked overtime when necessary to help with any departmental needs.
  • Built relationships with client, leadership and team to promote overall satisfaction.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Oversaw daily operations to ensure high levels of productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

EVS Team Lead

IU Health
Bloomington, IN
07.2019 - 06.2020
  • Used and trained team on proper chemicals usage.
  • Lead daily huddle when appropriate.
  • Helped lead team of up to 25 associates.
  • Supervised cart setup daily.
  • Communicated with staff in other departments to address issues and followed up to ensure their satisfaction upon completion.
  • Helped maintain optimal supply levels to meet daily and special cleaning needs.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Supervised and completed daily facility checklists for cleaning patient areas, outbuildings and patient rooms.
  • Promoted building security by locking doors and reporting issues to Security or Maintenance.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Completed patient satisfaction surveys, blacklight inspections and daily inspections of patient rooms and patient areas.
  • Prepared daily assignments and assisted Supervisor.
  • Communicated with management team via daily report.
  • Communicated with Bed Placement to ensure proper patient flow.
  • Worked overtime when necessary to help out team.
  • Communicated with Leadership and attended all mandatory meetings.
  • Built relationship with client and team to promote overall satisfaction.
  • Safely drove company vehicle to deliver team members and products to outbuildings.

Housekeeper

IU Health
Bloomington, IN
01.2019 - 07.2019
  • Worked hard to clean and maintain public areas, patient rooms, staff areas and hospital outbuildings with an emphasis on Women & Children Services unit of over 26 rooms.
  • Engaged with patients and guests while cleaning rooms, when appropriate, to promote overall satisfaction.
  • Adhered to Aramark Standards checklist and Safety Procedures.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies, equipment, and becoming familiar with assigned area.
  • Documented and reported necessary facility and building repairs observed.
  • Verified cleanliness and organization of storage areas and cleaning cart.
  • Cleaned elevators, lobby, and staff and public restrooms.
  • Disinfected, mopped and restocked bathrooms to keep facilities sanitary and clean.
  • Worked overtime to help team when necessary.
  • Communicated with area nursing staff, patients and guests to address issues or concerns in assigned area.
  • Communicated with leadership team and attended all mandatory meetings.
  • Built relationships with client to promote overall satisfaction.
  • Dedicated to working hard with an emphasis on IU Health Values & Mission.

Education

High School Diploma -

Martinsville High School
Martinsville, IN
05.1998

Associate of Science - Business Administration And Management

Ivy Tech Community College
Terre Haute, IN
12.2001

Skills

  • Strategic planning
  • Operations management
  • Staff Scheduling
  • Inventory control and record keeping
  • Business administration
  • Staff Management
  • Safety understanding
  • Project Management
  • Conflict resolution techniques
  • Document management
  • Pre-shift walk-through
  • Working with shifting priorities
  • Supervisor collaboration
  • Shift change procedures
  • Shift management

Member of Second Baptist Church of Bloomington, Indiana

Dedicated to building relationships with Pastoral Staff, fellow church members and community, helping in any areas that are needed.

Member of several committees including: Black History Month, Martin Luther King Moment, and Black/Jewish Seder Collaboration.

Member of the Church Choir and Praise Team.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

EVS Shift Supervisor

Aramark
06.2020 - 06.2021

EVS Team Lead

IU Health
07.2019 - 06.2020

Housekeeper

IU Health
01.2019 - 07.2019

High School Diploma -

Martinsville High School

Associate of Science - Business Administration And Management

Ivy Tech Community College

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Cristina DayOperational Leader