Cristina De La Fuente
San Antonio,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Receptionist
Vision Plus
10.2018 - 03.2019
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Printed prescription requests and queries in compliance with practice protocol.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Associate
Versona
03.2018 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Optician
Vision Plus
12.2016 - 06.2017
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Education
Bachelor of Science - Nursing
University of Texas Health Science San Antonio
San Antonio, TX12.2023
Bachelor of Science - Public Health
UTSA
San Antonio, TX12.2020
Associate of Science - Pre-Nursing/Pre-Biology
San Antonio College
San Antonio, TX12.2017
High School Diploma -
Jay High School
San Antonio TX 06.2015
Skills
- POS Systems
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Effective Working Relationships
- Electronic Medical Record (EMR) Systems
- PC Proficiency
- Time Management
- Organization and Efficiency
- HIPAA Guidelines
- Office Supplies and Inventory
Timeline
Receptionist
Vision Plus
10.2018 - 03.2019
Sales Associate
Versona
03.2018 - 10.2018
Optician
Vision Plus
12.2016 - 06.2017
Bachelor of Science - Nursing
University of Texas Health Science San Antonio
Bachelor of Science - Public Health
UTSA
Associate of Science - Pre-Nursing/Pre-Biology
San Antonio College
High School Diploma -
Jay High School
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