Cristina Delgado
Gainesville
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Ophthalmic Technician / Social Media Coordinator
Gainesville Eye Physicians
08.2022 - Current
- Conduct medical records review and charting
- Measure visual acuities at distance and near utilizing the appropriate tests
- Performing preliminary screening tests and be able to recognize and record abnormalities
- Execute proficiency in ophthalmic instrument technique
- Conduct visual field testing, tonometry, retinal imaging, topography, surgical measurements, epithelial mapping, fundus photography, and refractions
- Engage in patient interactions and education
- Assist with in office surgeries, procedures, and medical transcription
- Handle specimen and infectious sample collection and result reporting
- Developed a company website, as well as create and manage content for social media profiles
- Collaborate on billing task, collecting payments and confirming transaction accuracy
- Manage pre-examination processes for clinical trial participants
- Fulfill prescription orders and electronically send medications as prescribed
- Interfacing with optical retailer and pharmacies
- Coordinate prior authorizations with insurance companies to approve prescribed medications
- Facilitate registration intake
- Scheduling appointments
- Receive and make inbound/outbound calls to current and potential patients to discuss concerns.
Patient Access Coordinator
UF Health Physicians
03.2022 - 08.2022
- Delivered patient centered service while providing information regarding services to patients, hospital, staff, and community health care providers in a high volume call center environment
- Performed intake triage, appointment scheduling, referral processing, registration of new patients, and referrals to faculty physicians
- Verified insurance coverage and updated financial information.
Chief Medical Scribe
ScribeAmerica
10.2018 - 03.2022
- Implemented scribe programs across six emergency departments and one hospice care center
- Directly managed 14+ scribes, leading monthly team meetings and creating monthly schedules
- Coordinated credentialing for 16+ providers and 14 employees
- Ensured compliance with contract specifications within the scribe program
- Recruited, hired, and trained new employees
- Reviewed timekeeping and processed payroll
- Coordinated and lead quarterly continuing education courses
- Acted as the liaison between client, management, and scribe team
- Worked closely with client and management to Identify issues and trends and escalate to team leads, develop recommendations using lessons learned for continuous improvement
- Conducted quality assurance through chart reviews to ensure billing metrics and patient care summary are outlined accurately
- Created and monitored reports for clients
- Completed annual competencies and evaluations of employees
- Purchased uniforms and supplies for new employees
- Performed medical transcription and pertinent medical records review.
Laboratory Technician
University of Florida
05.2016 - 12.2016
- Maintained laboratory organization and efficiency by budgeting and purchasing laboratory supplies and live material
- Recorded monthly laboratory meetings
- Trained new volunteers
- Worked closely with staff to develop experiment protocols
- Assisted in 5 research projects by recording data
- Maintained breeding colony
- Conducted multiple tests using varied techniques on samples, creating solutions and buffers, and processing neuron imaging.
Education
Bachelor of Science - Communication Sciences and Disorders
University of Florida
Gainesville, FL05.2022
Associate of Science - Health Sciences
Santa Fe College
Gainesville, FL05.2018
Skills
- Confident and team oriented leader with conflict management and negotiation skills
- Strong critical thinking skills and experience working independently under minimal supervision
- Consistently dependable with great work ethic
- Adept at rapid comprehension
- Excellent at communicating, maintaining interpersonal relationships, and customer service skills
- Adaptable and accepting of change in a positive and proactive manner
- Ability to multitask while maintaining organization
- Proficient computer use, including Microsoft Office programs like Word, Excel, and Powerpoint
- Effective bilingual communicator and writer (English and Spanish)
- HIPAA certified
- CPR Certified
- Patient Assessment
- Medical History Documentation
- Appointment management
Timeline
Ophthalmic Technician / Social Media Coordinator
Gainesville Eye Physicians
08.2022 - Current
Patient Access Coordinator
UF Health Physicians
03.2022 - 08.2022
Chief Medical Scribe
ScribeAmerica
10.2018 - 03.2022
Laboratory Technician
University of Florida
05.2016 - 12.2016
Bachelor of Science - Communication Sciences and Disorders
University of Florida
Associate of Science - Health Sciences
Santa Fe College
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