Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristina di paola

Hallandale Beach,FL

Summary

Dedicated and experienced administrative professional with over 15 years of experience in managing office operations, providing executive support, and improving administrative processes. Seeking an Administrative Assistant role to leverage my skills and vast experience in a dynamic environment.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Axiom Payment Systems
Miami, FL
12.2023 - Current
  • Excellent client service skills, with a focus on customer support.
  • Ability to analyze situations effectively, and provide appropriate solutions.
  • Strong interpersonal skills, with the ability to communicate clearly and effectively.

Office Administrative Manager

UV Latin Dance Academy
North Miami Beach
09.2020 - 01.2023
  • Oversaw daily office operations, ensuring efficiency and smooth workflow for staff and students
  • Managed communication, including handling calls, scheduling appointments, and liaising with dance instructors and clients
  • Implemented and maintained an effective filing system, streamlining the academy's document management
  • Coordinated events and showcases, ensuring successful execution and promotion

Assistant Manager

Leblon Boutique
Miami Beach
01.2017 - 01.2020
  • Assisted in the daily operations of the boutique, ensuring optimal customer service and satisfaction
  • Managed staff schedules, inventory, and visual merchandising
  • Collaborated with senior management to implement sales strategies, resulting in a 15% increase in quarterly sales
  • Addressed and resolved customer inquiries and complaints, ensuring repeat business

Office Manager

Bassetti
Barcelona, Spain
01.2010 - 01.2015
  • Managed the daily operations of the store, ensuring a seamless shopping experience for customers interested in high-quality Italian linens
  • Organized and maintained inventory, ensuring timely restocking and managing seasonal rotations
  • Coordinated with suppliers in Italy, ensuring on-time delivery and addressing any product quality issues
  • Oversaw a team of sales and administrative professionals, fostering a customer-centric environment
  • Handled financial operations for the store, including sales reporting, budgeting, and payroll

Assistant Manager

Atlantic Beach Hotel
Miami Beach
01.1999 - 01.2004
  • Assisted in hotel operations, ensuring guest satisfaction and optimizing occupancy rates
  • Managed reservations, guest inquiries, and coordinated events and functions
  • Collaborated with housekeeping, maintenance, and catering teams to ensure smooth hotel operations
  • Developed and maintained relationships with travel agencies and corporate clients to secure ongoing business

Education

Business Administration Degree -

LCI Barcelona
Barcelona, Spain

Design Thinking Degree -

Art Barcelona
Barcelona, Spain

Medical Assistant Degree -

Miami Technical Institute
Miami, FL

Skills

  • Office Management
  • Team Leadership
  • Customer Service
  • Event Coordination
  • Inventory Management
  • Communication
  • Time Management
  • MS Office Proficiency

Languages

  • Spanish, Fluent
  • English, Fluent

Timeline

Customer Service Representative

Axiom Payment Systems
12.2023 - Current

Office Administrative Manager

UV Latin Dance Academy
09.2020 - 01.2023

Assistant Manager

Leblon Boutique
01.2017 - 01.2020

Office Manager

Bassetti
01.2010 - 01.2015

Assistant Manager

Atlantic Beach Hotel
01.1999 - 01.2004

Business Administration Degree -

LCI Barcelona

Design Thinking Degree -

Art Barcelona

Medical Assistant Degree -

Miami Technical Institute

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Cristina di paola