Cristina Dominguez
Customer Service
Haines City,FL
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
11
11
years of professional experience
Work History
Billing and Payroll Specialist
Comcar Industries Inc.
Auburndale, FL
10.2018 - 11.2019
- Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
- Processed terminations.
- Responded to employee inquiries regarding payroll and timekeeping.
- Prepared purchase orders and expense reports.
- Processed rehires, transfers, terminations, garnishments and withholdings.
Front Desk Supervisor
Ramada by Wyndham Kissimmee Gateway
Kissimmee, FL
04.2018 - 02.2019
- Handled the complaints and concerns of customers.
- Provided bookkeeping of important files.
- Confirmed transactional data.
- Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed guest check-in and check-out procedures, placed reservations and processed payments.
- Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
- Handled money for customers and visitors.
- Managed customer complaints and rectified issues to complete satisfaction.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
Front Desk Agent
Ramada by Wyndham Kissimmee Gateway
Kissimmee, FL
07.2015 - 11.2018
- Reserved guest rooms over the phone, in person and via computer for travelers and provided confirmations.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Welcomed guests and clients in an upbeat and friendly manner.
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Coordinated with internal departments to handle wide range of guest needs.
- Posted charges, updated accounts and issued bills to departing guests.
Associate
MCO5
Davenport, FL
11.2016 - 12.2016
- Utilized tracking system to locate and pick merchandise to fulfill customer orders.
- Inspected finished products for quality and adherence to customer specifications.
- Monitored and adjusted production processes or equipment for quality and productivity.
Machine Operator
Pacon Florida
Winter Haven, FL
03.2011 - 04.2015
- Changed equipment over to new product.
- Responsible for setting minimum standards and providing technical guidance and support for design, installation, operation and maintenance of mechanical systems used in the process.
- Established maintenance plans and oversaw repair work to maintain productivity.
- Maintained clean and organized work areas.
- Inspected finished products for quality and adherence to customer specifications.
Palletizer and Packer
Dundee Citrus Growers Association
Dundee, FL
10.2008 - 03.2011
- Kept records of productivity.
- Communicated with supervisors about equipment malfunctions or material issues.
- Read orders and loaded pallets accordingly.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
- Divided and sorted product shipments received using account information and shipping labels.
- Scanned materials into and out of inventory using barcode tags.
Education
High School Diploma -
Haines City Senior High School
2007
Skills
- Microsoft Office
- Cash transactions
- Reception
- Credit and cash payments
- Fluent in English and Spanish
- Guest check-in and check-out
- Issue resolution
- Rate updates
- Dependable and reliable
- Daily payroll activities
- Payroll Processing
- Billing
- Spreadsheet Creation
Timeline
Billing and Payroll Specialist
Comcar Industries Inc.
10.2018 - 11.2019
Front Desk Supervisor
Ramada by Wyndham Kissimmee Gateway
04.2018 - 02.2019
Associate
MCO5
11.2016 - 12.2016
Front Desk Agent
Ramada by Wyndham Kissimmee Gateway
07.2015 - 11.2018
Machine Operator
Pacon Florida
03.2011 - 04.2015
Palletizer and Packer
Dundee Citrus Growers Association
10.2008 - 03.2011
High School Diploma -
Haines City Senior High School
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