Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cristina Ferrell

Omaha,NE

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

AeroCare
Omaha, NE
04.2016 - 03.2022
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Handled over 30 calls per shift creating customer accounts for new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.

Technical Internet Support

Rise Broadband
Omaha , NE
05.2015 - 01.2016
  • Reviewed user feedback and customer support tickets to identify pain points within public user base.
  • Diagnosed and executed resolution for network and server issues.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Education

GED -

Currently Working On Getting GED

Skills

  • Customer Retention Strategies
  • Data Entry and Maintenance
  • De-escalation Techniques
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Patient and Empathetic
  • Time Management
  • Proficiency in Microsoft Office and G Suite
  • Invoice Preparation and Processing
  • Multi-Line Phone Systems
  • Strong Analytical and Problem Solving Skills
  • Proactive Self-Starter
  • Computer Proficiency
  • Establishing and Maintaining Customer Relationships
  • Inbound and Outbound Calling
  • Excellent Attention to Detail
  • Cultural Awareness and Sensitivity
  • LiveChat Messaging
  • Team-Oriented and Cooperative
  • Complex Product Knowledge

Additional Information

I do have experience in the Epic system

Timeline

Customer Service Specialist

AeroCare
04.2016 - 03.2022

Technical Internet Support

Rise Broadband
05.2015 - 01.2016

GED -

Currently Working On Getting GED
Cristina Ferrell