Cristina Figueroa
Newport News,VA
Summary
Dynamic Shift Leader at Chipotle Mexican Grill with proven expertise in employee training and conflict resolution. Successfully enhanced team performance through effective mentoring and coaching, fostering a collaborative environment. Skilled in inventory management and safety compliance, consistently ensuring operational excellence and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Shift Leader
Chipotle Mexican Grill
Gloucester, VA
01.2025 - Current
- Maintained positive working relationship with fellow staff and management.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Fostered a team-oriented environment to increase morale and productivity.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Resolved customer complaints promptly and professionally.
- Monitored inventory levels and ordered supplies as needed.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Supervised team of 5-8 people during daily shifts, ensuring efficient operation and customer satisfaction.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assisted general manager with operations game plan and company initiatives implementation.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Monitored employee performance to ensure compliance with company policies and procedures.
Prepared Foods Team Member
Cafe Rio
Newport News, VA
09.2015 - 11.2020
- Conducted regular checks on food storage areas for organization and cleanliness.
- Trained new team members on kitchen procedures, safety protocols, and customer service standards.
- Collaborated with team members to efficiently handle high-volume periods.
- Monitored temperature control systems to ensure proper storage conditions for prepared foods products.
- Adhered to company policies regarding health codes and safety regulations.
- Ensured all prepared foods met company's quality standards and guidelines.
- Ensured all food safety and sanitation guidelines were followed.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Housekeeper
Best Western Premier
Newport News, VA
06.2013 - 08.2015
- Maintained and organized cleaning supplies stock.
- Interacted pleasantly with clients and guests when performing daily duties.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Provided information about hotel services upon request from guests.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sorted and counted linens and organized in storage areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Communicated with maintenance team on damages to repair.
Education
Associate of Applied Science -
Thomas Nelson Community College
Hampton, VA12-2018
High School Diploma -
Warwick High School
Newport News06-2014
Skills
- Employee training
- Inventory management
- Safety compliance
- Customer service
- Team building
- Conflict resolution
- Performance monitoring
- Task delegation
- Time management
- Team collaboration
- Goal setting and tracking
- Problem-solving
- Staff supervision
- Communication skills
- Improvement plans
Languages
Spanish
Professional
English
Professional
Timeline
Shift Leader
Chipotle Mexican Grill
01.2025 - Current
Prepared Foods Team Member
Cafe Rio
09.2015 - 11.2020
Housekeeper
Best Western Premier
06.2013 - 08.2015
Associate of Applied Science -
Thomas Nelson Community College
High School Diploma -
Warwick High School
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