Cristina Flores
E
HARRISONBURG,Virginia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification
2
2
Languages
Work History
Site Administrator/Cooper
Electrical
Holly Springs, NC
08.2020 - Current
- Responsible for maintaining effective organization of documents
- Timekeeping
- Answer inbound telephone calls
- Perform a variety of administrative and responsible and difficult secretarial and clerical duties in support of management and field staff
- Responsible for typing, word processing, format, edit, revise, proofread, and process a variety of documents and forms, and maintain standardized and master documents
- Responsible for maintaining a calendar of activities, meetings, and various events for assigned staff; coordinate and arrange special events as assigned
- Maintain accurate and up-to-date office files, records, and logs
- Compile, prepare, and enter data into a computer from various sources
- Monitor inventories of supplies and materials; prepare purchase requisitions
- Serve as liaison between the Company and the general public, and outside groups; provide information and assistance as appropriate
- Responsible for explaining programs, policies, and activities related to the Company's services
- Responsible for responding to complaints and requests for information relating to assigned responsibilities
- Responsible for referring field craft and/or complaints to appropriate Company staff for further assistance as needed and/or take or recommend actions to resolve the complaint
- Participate with special projects as assigned; assist in planning, coordinating and implementing assigned programs and events; assist in monitoring assigned programs
- Process paperwork received from field staff and post daily work
- Provide general administrative support to corporate officers and field staff.
Receptionist
Harrisonburg Foot & Ankle
Harrisonburg, VA
10.2019 - 08.2020
- Insurance Eligibility, Verification, and Authorization
- Data Entry in Electronic Medical Records
- Daily Reporting, Developing and Maintaining Patient and Referral Relations, Scheduling, In-bound and Out-bound calls, Collecting and Posting Co-pays, Insurance pre-bill tasks, Scanning Documents, Sort and Review Faxes, Stocking
Risk Management Call Center Supervisor
Nexus Services
Verona, VA
07.2018 - 10.2019
- Provided strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call
- Responsible for development of a continuous improvement program
- Developed and maintained an effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels, and supervision
- Coordinated analytic, strategic, and technical resources to meet client expectations and ensure satisfaction
- Managed and expanded client and co-worker relationships
- Calculated productivity pays on a weekly basis
- Ensured proper documentation and recordkeeping requirements, both hard copy and electronic were being adhered to cross all offices
- Coordinated with HR on employee issues
- Managed large amounts of inbound and outbound calls in a timely manner
- Provided excellent customer service to a wide variety of people of different cultural backgrounds
- Identified client needs by verifying information, researching, and providing solutions for client issues, concerns, and inquiries
- Worked hand in hand with Breach Managers, Vice President of Risk Management, and Directors of Operations to ensure client needs and issues were addressed in a timely manner
- Processed data accurately
- Accurately documented all client interactions in the call center database with attention to detail
- Processed payments in an accurate and timely manner
- Installed/removed GPS units and hardware
- Trained new hires on how to install/remove a GPS unit, as well as how to track and manage the unit using the software
- Met all daily and weekly goals as directed by supervisor
- Explained the details of the services provided by the company to both prospective and existing clients
- Cultivated a strong relationship with program participants and their families, recognizing and honoring the inherent worth and dignity.
Travel Specialist/Youth Care Worker
Southwest Key
Harlingen, TX
12.2015 - 06.2018
- Responsible for providing direct care supervision for youth residing in Southwest Key Programs care fostering an environment that facilitates learning and behavioral management in a supportive manner
- Conducted intake services to include but not limited to: completing necessary paperwork, providing youth with an overview of the program services and for initial placements of youth in to the shelter
- Provided basic needs to youth upon arrival to the program (to include but not limited to: meal, clothing, hygiene products, shower and bedroom assignment)
- Provided Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements
- Developed positive rapport with youth while serving as a role model to create a safe and caring environment
- Ensured all forms and progress notes (efforts) were properly completed in SWK’s web-based program (ETO) to ensure compliance with state and federal requirements
- Assisted with the planning and coordination of special educational events, assisted in the coordination of student council activities and other meaningful experiences
- Provided vocational courses and curriculum in a subject area approved by the program director or designees which introduces youth to career choices
- Traveled and reunified youth with relatives, complying with all proper paperwork before handing over custody of minors.
SSOP Clerk
QSI Sanitation
Dayton, VA
05.2014 - 11.2015
- Oversaw daily office operations for staff of 105 employees
- Prepared and distributed payroll
- Organized forms, made photocopies, filed records and prepared correspondence and reports
- Kept organized documentation of all new hire, and safety files
- Answered and managed incoming and outgoing calls as well as recording messages
- Created expense reports using Concur System
- Scanned documents and entered them into the database
- Produced daily and weekly reports using SharePoint as well as Excel spreadsheet functions
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Education
High School Diploma -
Harrisonburg High School
Harrisonburg, VA 08.2006 - 06.2007
Skills
OSHA compliance
Certification
High School Diploma/Harrisonburg High School, Harrisonburg, Virginia
Timeline
Site Administrator/Cooper
Electrical
08.2020 - Current
Receptionist
Harrisonburg Foot & Ankle
10.2019 - 08.2020
Risk Management Call Center Supervisor
Nexus Services
07.2018 - 10.2019
Travel Specialist/Youth Care Worker
Southwest Key
12.2015 - 06.2018
SSOP Clerk
QSI Sanitation
05.2014 - 11.2015
High School Diploma -
Harrisonburg High School
08.2006 - 06.2007
High School Diploma/Harrisonburg High School, Harrisonburg, Virginia
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