Cristina Flores
E
HARRISONBURG,Virginia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification
2
2
Languages
Work History
Site Administrator/Cooper
Electrical
Holly Springs, NC
08.2020 - Current
- Responsible for maintaining effective organization of documents
- Timekeeping
- Answer inbound telephone calls
- Perform a variety of administrative and responsible and difficult secretarial and clerical duties in support of management and field staff
- Responsible for typing, word processing, format, edit, revise, proofread, and process a variety of documents and forms, and maintain standardized and master documents
- Responsible for maintaining a calendar of activities, meetings, and various events for assigned staff; coordinate and arrange special events as assigned
- Maintain accurate and up-to-date office files, records, and logs
- Compile, prepare, and enter data into a computer from various sources
- Monitor inventories of supplies and materials; prepare purchase requisitions
- Serve as liaison between the Company and the general public, and outside groups; provide information and assistance as appropriate
- Responsible for explaining programs, policies, and activities related to the Company's services
- Responsible for responding to complaints and requests for information relating to assigned responsibilities
- Responsible for referring field craft and/or complaints to appropriate Company staff for further assistance as needed and/or take or recommend actions to resolve the complaint
- Participate with special projects as assigned; assist in planning, coordinating and implementing assigned programs and events; assist in monitoring assigned programs
- Process paperwork received from field staff and post daily work
- Provide general administrative support to corporate officers and field staff.
Receptionist
Harrisonburg Foot & Ankle
Harrisonburg, VA
10.2019 - 08.2020
- Insurance Eligibility, Verification, and Authorization
- Data Entry in Electronic Medical Records
- Daily Reporting, Developing and Maintaining Patient and Referral Relations, Scheduling, In-bound and Out-bound calls, Collecting and Posting Co-pays, Insurance pre-bill tasks, Scanning Documents, Sort and Review Faxes, Stocking
Risk Management Call Center Supervisor
Nexus Services
Verona, VA
07.2018 - 10.2019
- Provided strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call
- Responsible for development of a continuous improvement program
- Developed and maintained an effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels, and supervision
- Coordinated analytic, strategic, and technical resources to meet client expectations and ensure satisfaction
- Managed and expanded client and co-worker relationships
- Calculated productivity pays on a weekly basis
- Ensured proper documentation and recordkeeping requirements, both hard copy and electronic were being adhered to cross all offices
- Coordinated with HR on employee issues
- Managed large amounts of inbound and outbound calls in a timely manner
- Provided excellent customer service to a wide variety of people of different cultural backgrounds
- Identified client needs by verifying information, researching, and providing solutions for client issues, concerns, and inquiries
- Worked hand in hand with Breach Managers, Vice President of Risk Management, and Directors of Operations to ensure client needs and issues were addressed in a timely manner
- Processed data accurately
- Accurately documented all client interactions in the call center database with attention to detail
- Processed payments in an accurate and timely manner
- Installed/removed GPS units and hardware
- Trained new hires on how to install/remove a GPS unit, as well as how to track and manage the unit using the software
- Met all daily and weekly goals as directed by supervisor
- Explained the details of the services provided by the company to both prospective and existing clients
- Cultivated a strong relationship with program participants and their families, recognizing and honoring the inherent worth and dignity.
Travel Specialist/Youth Care Worker
Southwest Key
Harlingen, TX
12.2015 - 06.2018
- Responsible for providing direct care supervision for youth residing in Southwest Key Programs care fostering an environment that facilitates learning and behavioral management in a supportive manner
- Conducted intake services to include but not limited to: completing necessary paperwork, providing youth with an overview of the program services and for initial placements of youth in to the shelter
- Provided basic needs to youth upon arrival to the program (to include but not limited to: meal, clothing, hygiene products, shower and bedroom assignment)
- Provided Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements
- Developed positive rapport with youth while serving as a role model to create a safe and caring environment
- Ensured all forms and progress notes (efforts) were properly completed in SWK’s web-based program (ETO) to ensure compliance with state and federal requirements
- Assisted with the planning and coordination of special educational events, assisted in the coordination of student council activities and other meaningful experiences
- Provided vocational courses and curriculum in a subject area approved by the program director or designees which introduces youth to career choices
- Traveled and reunified youth with relatives, complying with all proper paperwork before handing over custody of minors.
SSOP Clerk
QSI Sanitation
Dayton, VA
05.2014 - 11.2015
- Oversaw daily office operations for staff of 105 employees
- Prepared and distributed payroll
- Organized forms, made photocopies, filed records and prepared correspondence and reports
- Kept organized documentation of all new hire, and safety files
- Answered and managed incoming and outgoing calls as well as recording messages
- Created expense reports using Concur System
- Scanned documents and entered them into the database
- Produced daily and weekly reports using SharePoint as well as Excel spreadsheet functions
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Education
High School Diploma -
Harrisonburg High School
Harrisonburg, VA 08.2006 - 06.2007
Skills
OSHA compliance
Project Scheduling
Subcontractor management
Policy and procedure modification
Expense reporting
Purchase orders organization
Customer and client relations
Payroll and budgeting
Administrative support
Recordkeeping
Documentation and control
Certification
High School Diploma/Harrisonburg High School, Harrisonburg, Virginia
Timeline
Site Administrator/Cooper
Electrical
08.2020 - Current
Receptionist
Harrisonburg Foot & Ankle
10.2019 - 08.2020
Risk Management Call Center Supervisor
Nexus Services
07.2018 - 10.2019
Travel Specialist/Youth Care Worker
Southwest Key
12.2015 - 06.2018
SSOP Clerk
QSI Sanitation
05.2014 - 11.2015
High School Diploma -
Harrisonburg High School
08.2006 - 06.2007