Cristina Flores
San Benito
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organizational and Clerical skills Anatomy Physiology Medical Terminology Injections Customer Service Medical Software Knowledge Radiation Protection Medication Administration Patient Vitals Laboratory Exams Phone Etiquette Data Collection
Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bank of America
Harlingen
06.2025 - Current
- Provided exceptional support for customer inquiries and product information.
- Resolved customer complaints through effective problem-solving techniques.
- Managed high volume of calls while maintaining quality service standards.
- Documented customer interactions accurately for continuous service improvement.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Customer Service Representative
Contact Point 360
Pharr
03.2025 - Current
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated databases with new and modified customer data.
Customer Service Representative
Contact Point 360
Pharr
03.2025 - 06.2025
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Centene
McAllen
11.2024 - 01.2025
- Implemented innovative methods for streamlining the customer service process.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided top quality control and eliminated downtime to maximize revenue.
- Developed positive relationships with customers through friendly interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated databases with new and modified customer data.
COORDINATOR
Superior Health Plan
San Antonio
11.2023 - 08.2024
- Designed program implementation and maintenance plan
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations
- Developed program marketing and outreach strategies to increase awareness and attract new participants
- Tracked and reported expenses accurately to manage program budgets
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance
- Analyzed viewer data and adjusted programming lineup to maximize potential viewership.
CUSTOMER SALES ASSOCIATE
Boost Moblie
Alamo
03.2023 - 11.2023
- Greeted customers in a friendly and professional manner
- Assisted customers with product selection, ensuring the correct size and color was selected
- Processed payments for customer purchases using cash, credit cards, and other payment methods
- Addressed customer inquiries regarding products, services, and promotions in a timely manner
- Provided information on product features and benefits to help customers make informed decisions
- Maintained accurate records of sales transactions using the store's POS system
- Replenished stock shelves as needed to ensure adequate inventory levels were maintained at all times
- Developed relationships with regular customers by providing exceptional service during each interaction
- Resolved customer complaints quickly and efficiently while maintaining professionalism at all times
- Provided information on company offerings to promote products and services to customers
- Applied company standards to merchandise placements and presentations
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
CONSULTANT
Maximus
Pharr
03.2019 - 03.2023
- Maintain a high-volume workload within a fast-paced environment
- Submit requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure
- Analyze reports on improvements to bring effectiveness to the department
- Educate clients on the program as well as navigation of the website
- Supported clients with business analysis, documentation, and data modeling
- Aligned closely with business owners and employees to gather information and gain operational insight.
Education
High School Diploma -
Sotomayor High School
Pharr, TexasLimited Medical Radiologic Technologist w/ Medical Assistant Skills Certificate -
The College of Health Care Professions
McAllen, TexasSkills
- Imaging procedures
- Organizational and Clerical skills
- Anatomy Physiology
- Medical Terminology
- Injections
- Customer Service
- Medical Software Knowledge
- Radiation Protection
- Medication Administration
- Patient Vitals
- Laboratory Exams
- Phone Etiquette
- Data Collection
- Database Management
- Document Management
- Data Entry
- Consulting
- Operations Management
- Scheduling
- Adaptability and flexibility
- Inbound and outbound calling
- Multitasking and organization
- Coordination
Certification
- Medical Radiologic Technologist - Limited (TMB) - Pending
- Nationally Registered Certified Medical Assistant (NRCMA) - Certification Pending
- Basic Life Support (BLS) CPR and AED - Certification
- Occupational Safety Health Administration (OSHA) - Training Certificate
- Health Insurance Portability and Accountability Act (HIPAA) - Training Certificate
Languages
Spanish
Personal Information
Timeline
Customer Service Representative
Bank of America
06.2025 - Current
Customer Service Representative
Contact Point 360
03.2025 - Current
Customer Service Representative
Contact Point 360
03.2025 - 06.2025
Customer Service Representative
Centene
11.2024 - 01.2025
COORDINATOR
Superior Health Plan
11.2023 - 08.2024
CUSTOMER SALES ASSOCIATE
Boost Moblie
03.2023 - 11.2023
CONSULTANT
Maximus
03.2019 - 03.2023
High School Diploma -
Sotomayor High School
Limited Medical Radiologic Technologist w/ Medical Assistant Skills Certificate -
The College of Health Care Professions