Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristina Fuentes Martinez

Lakeland

Summary

Dynamic customer service professional with proven success at Wawa, excelling in problem resolution and team collaboration. Recognized for enhancing client satisfaction through proactive service delivery and adeptly handling customer complaints. Skilled in maintaining high product knowledge and optimizing workflow efficiency, contributing to a positive work environment.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Wawa
07.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Assistant

America Tax & Insurance Service
10.2022 - 06.2024
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Greeted guests in with friendliness and professionalism.

Assistant

Kingstone Construction Company
07.2021 - 08.2022
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Customer Service Representative

Metro by T-Mobile
05.2018 - 08.2020

-Opening/CLOSING sales store.

-Enhanced precision and effectiveness of inventory tracking systems.

-Surpassed monthly sales objectives.

-Enhanced client satisfaction with proactive service delivery.

Education

High School Diploma -

El Redentor
Orlando, FL

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Customer complaint resolution
  • Guest services
  • Complex Problem-solving

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Service Associate

Wawa
07.2024 - Current

Assistant

America Tax & Insurance Service
10.2022 - 06.2024

Assistant

Kingstone Construction Company
07.2021 - 08.2022

Customer Service Representative

Metro by T-Mobile
05.2018 - 08.2020

High School Diploma -

El Redentor