Cristina Gallagher
South Portland,ME
Summary
Hardworking and passionate about technology improvements/processes with strong organizational skills eager to secure a Business Analyst position in positive work environment. Ready to help the team achieve company goals with a willingness to contribute in multiple roles as needed. I'm a seasoned Business Analyst offering over 20 years of IT/Business Analyst experience. Expert in documenting business and systems requirements, test case and testing and data mapping.
Overview
26
26
years of professional experience
Work History
Real Estate Agent
King + Miller Real Estate
01.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Reviewed and executed confidential documents, contracts and disclosures.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Communicated with clients to understand property needs and preferences
- Negotiated, facilitated, and managed real estate transactions
- Presented purchase offers to sellers for consideration
Regional Vice President
Arbonne International
11.2006 - Current
- Recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Represented organization at industry conferences and events.
- Planned events and train business partners to enhance sales, teams and product knowledge within our organization.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Focus on personal growth to established and maintained strong relationships with customers and business partners.
Lead Business Anaylst
DisabilityRMS (Sun Life)
06.2002 - 07.2019
- Collaborated with stakeholders to define project objectives and criteria.
- Documented and facilitated working sessions for approved projects and enhancements with internal and external customers to understand business needs and translate into rules, requirements and project scope.
- Assisted in the evaluation of project impact through consultation with the business, regulatory, Information Technology management, development, quality assurance, validation and training teams
- Assisted with the identification and recording of detailed requirements from business users through interviews
- Created process models based on business requirements in order to determine the completeness of the information and process components
- Analysis and management of requirement risk, trace ability matrix and prioritizes requirements
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Production of requirement specifications and outlines solution design documents throughout the project life cycle
- Finalized requirements documentation and obtain sign off from stakeholders, IT, business, etc
- Obtained feedback and manage change processes while implementing the project plan(s)
- Produced, documented, and reviewed change requests; obtain sign off from stakeholders
- Performed quality review checks on project deliverables
- Developed test strategies, test plan, implementation plans and training activities
- Created user acceptance testplans and execute user acceptance testing, identify and document issues, retest fixes, perform integration testing to ensure original requirements are met
- Performed stress testing to ensure technical supporting of multiple users
- Supported post-implementation activities:
Problem solving and measurement of benefits achieved; Identify, analyze, and determined root cause of issues; Independently collate and analyze data using pre-determined tools, methods, formats, and make recommendations in order to support business change
Business Analyst
Unum
04.1998 - 06.2002
- Collaborated with stakeholders to define project objectives and criteria.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Created Requirements documents
- Created Test Plan and Test Cases
- Executed Test Cases in UAT and documented issues, retested and signed off for implementation.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Provided technical support for troubleshooting analytics and reporting issues.
- Created data models to support decision-making processes.
Education
Associate of Science - Fashion Merchandising
Fisher College
Boston, MASkills
- Strong presenting, organization, written and verbal communication skills
- Business Process Mapping
- Requirements Gathering
- Data Mapping
- Project Management
- Test Case Scenarios and User Acceptance Testing
- Requirements management tools and techniques , such as Use Cases, Story-boarding, Scrum, Waterfall, Jira
- Data query tools (SQL) to perform data analysis, profiling and validation
- Experience in the LAD (Life, Absence, Disability, Long Term Care) insurance industry
- Experience in Contracts, Billing, Underwriting and Claims systems
- Microsoft Office Suite
Timeline
Real Estate Agent
King + Miller Real Estate
01.2023 - Current
Regional Vice President
Arbonne International
11.2006 - Current
Lead Business Anaylst
DisabilityRMS (Sun Life)
06.2002 - 07.2019
Business Analyst
Unum
04.1998 - 06.2002
Associate of Science - Fashion Merchandising
Fisher College
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