Cristina Garland
Danville,VA
Summary
Analytical Quality Control Team Lead with many years of progressive experience identifying and solving quality issues at early stages. Dedicated to team-focused problem-solving resulting in proven, consistent product launches that satisfy quality-focused customers. Accomplished technical and interpersonal leader and communicator with sound judgment and decision making skills.
Overview
16
16
years of professional experience
Work History
Quality Assurance Team Leader
Morgan Olson
Danville, VA
03.2020 - Current
- Maintained accurate records of all testing results as well as any changes made to improve product quality.
- Actively participated in problem-solving meetings with other department heads.
- Developed strategies for improving overall product quality across all departments.
- Monitored and evaluated performance of team members to ensure that deadlines were met.
- Investigated customer complaints regarding product defects and ensured timely resolution of issues.
- Developed and implemented quality assurance processes to ensure compliance with industry standards.
- Provided guidance, direction, and training to staff on quality assurance procedures.
- Collaborated with other departments to ensure product meets customer specifications.
- Ensured safety protocols are adhered to at all times during production processes.
- Managed day-to-day operations of the Quality Assurance Team including scheduling, assignments, and personnel management.
- Facilitated investigations into customer complaints and recommended responses containing root cause determinations and issue resolutions.
Machine Operator
IKEA Industry
Danville, VA
01.2009 - 12.2019
- Set up and operate machine tools to produce precision parts and instruments.
- Troubleshoot malfunctions in equipment or processes.
- Unload finished products from machines onto conveyors or other transport systems.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Carry out regular safety checks on machinery prior to operation.
- Comply with company policies regarding quality control procedures.
- Load raw materials into machines according to specified measurements.
- Adjusted machine settings according to production requirements.
- Keep detailed reports of maintenance activities performed on machinery.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Monitor the feed and speed of machines during the machining process.
- Observe machine operations to detect any problems or defects in the finished product.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
Education
Bachelor of Arts -
UANL
07-2001
Skills
- Process improvement techniques
- Team leadership abilities
- Quality assurance expertise
- Training and mentoring
- Lean Manufacturing
- Team Training
- Product Inspection
- Quality Control Checks
- 5S methodology
- Performance Evaluations
- Operational Excellence
- Value stream mapping
- Kaizen
Languages
Spanish
Full Professional
Timeline
Quality Assurance Team Leader
Morgan Olson
03.2020 - Current
Machine Operator
IKEA Industry
01.2009 - 12.2019
Bachelor of Arts -
UANL
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