CRISTINA GARZA
ROSENBERG,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Banner Finance
11.2016 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed loan payments for regular loan installments
- Reviewed loan applications/ agreements to ensure completion
- Surpassed monthly goals
- Filing and scanning
Shipping and Recieving
Unique Valve & Instrumentation
07.2015 - 01.2016
- Receiving sales orders
- Issuing and completing orders
- Receiving and inspecting returned goods
- Labeling and Packaging
- Office work answering all incoming calls and customer service
- Filing and scanning
- Data entry
- Assisting in other areas as needed
Administrative / Receptionist
Kids R Kids Learning Academy
09.2012 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided information and routine inquires
- Answered phone promptly and directed incoming calls to correct offices.
- Tour for prospective clients
- Compliance with state laws
- Transportation logs, inspection of vehicles
- Scheduling staff
- Assisted Director in special projects
Landscape Designer
The Garden Company
05.2005 - 10.2011
- Consulted with customers and analyzed locations to develop concepts.
- Rendered designs with manual and computer-aided methods.
- Sourced high-quality trees, bushes, grass seed or sod, fertilizer and other supplies to complete new installations.
- Completed special projects such as recreational designs and site rehabilitations.
- Scheduling staff
- Weekly sales meetings
- Conducted yearly inventory
- Accounts payable and receivable
- Strong understanding of sustainable construction methods and build process
General Manager
Santa Fe Grille
02.2000 - 12.2004
- Ensuring health and safety Regualations
- Hire new employees
- Managed restaurant Supplies
- Menu design
- Ensuring customer satisfaction
- Organize and supervise Shifts
- Managing finance
- Market research
Education
High School Diploma -
Foy H. Moody High School
Corpus Christi, TXSkills
- Meticulous attention to detail
- Strong organizational skills
- Supply inventory control
- Maintained files and records
- Team training & mentoring
- Outlook- email
- Accounts payable/ Receivable
- Client relations
- Data Entry
- Excel
- Scheduling
Timeline
Customer Service Representative
Banner Finance
11.2016 - 07.2018
Shipping and Recieving
Unique Valve & Instrumentation
07.2015 - 01.2016
Administrative / Receptionist
Kids R Kids Learning Academy
09.2012 - 05.2015
Landscape Designer
The Garden Company
05.2005 - 10.2011
General Manager
Santa Fe Grille
02.2000 - 12.2004
High School Diploma -
Foy H. Moody High School
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