Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic

Cristina Godinez

Phoenix,AZ

Summary

Proven to excel in fast-paced environments, I leveraged my critical thinking and data entry expertise at MDS Fulfillment to enhance project success rates and streamline operations. Demonstrating exceptional customer service and problem-solving abilities, I contributed to significant improvements in efficiency and customer satisfaction, underscoring my commitment to operational excellence and team collaboration.

Overview

9
9
years of professional experience

Work History

Data Entry Clerk /General Warehouse Associate

MDS Fulfillment
06.2024 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Contributed to project success, meeting all data entry deadlines without compromising quality.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Used computer software to store and retrieve data.
  • Managed and organized documents for data entry tasks.
  • Followed data entry protocols, rules and regulations.
  • Consistently lifted materials weighing as much as 80 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
  • Assembled pallets and crates for secure transportation of materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Strapped items down over protective padding to secure throughout transportation.
  • Assembled pallets according to pick ticket. Insuring that it is properly wrapped.

Bonus Assistant /Bilingual Customer Service Representative

Circle K
09.2020 - 06.2024
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Improved data management by creating comprehensive databases for easier access to critical information.
  • Facilitated onboarding process for new hires, accelerating their integration into team.
  • Streamlined document preparation, ensuring accuracy and compliance with industry standards.
  • Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Trained and supervised employees on office policies and procedures.
  • Maintained selfs stocked and organized.
  • Maintained accurate count of products to insure proper orders were placed.
  • Maintained a clean environment to create a pleasant shopping experience for customers.
  • Maintained sales signs up to date to insure customers get great deals.
  • Maintained food up to proper temperatures, and discarding when it no longer met the standards.
  • Maintained proper amount of change in the registers, therefore assuring the flow of customers ran smoothly.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.

Costumer Service Representative

Autom Retail Store
11.2019 - 05.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.

Food Handler

Cleveland’s kitchen
04.2017 - 08.2019
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
  • Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
  • Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Implemented time-saving techniques for efficient food preparation without sacrificing quality or taste.
  • Received, unpackaged and stored incoming food deliveries.
  • Utilized proper food handling techniques to minimize cross-contamination risks and the potential for foodborne illnesses.
  • Kept work areas neat, clean and in full compliance with company standards and applicable health codes.

Waitress

Restaurante Jalisco
05.2016 - 01.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.

Education

N/a -

South Pointe High School
Phoenix, AZ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Complaint handling
  • Microsoft outlook
  • Product knowledge
  • Paperwork processing
  • Staff training
  • Prioritization
  • Order fulfillment
  • Store maintenance
  • Recordkeeping strengths

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Work Preference

Desired Job Title

Data Entry Clerk

Important To Me

Career advancementWork-life balanceFlexible work hours

Timeline

Data Entry Clerk /General Warehouse Associate

MDS Fulfillment
06.2024 - Current

Bonus Assistant /Bilingual Customer Service Representative

Circle K
09.2020 - 06.2024

Costumer Service Representative

Autom Retail Store
11.2019 - 05.2020

Food Handler

Cleveland’s kitchen
04.2017 - 08.2019

Waitress

Restaurante Jalisco
05.2016 - 01.2017

N/a -

South Pointe High School

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Cristina Godinez