CRISTINA GOVE
Montgomery,IL
Summary
Results-oriented Processor highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver with a strong eye for detail and organizer. Over 6 years of experience in loan processing and mortgages.
Overview
15
15
years of professional experience
Work History
Senior Loan Processor
Celebrity Home Loans, LLC
Oakbrook Terrace, IL
05.2016 - Current
- Evaluated approvals against established bank and government lending standards.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Coordinated closing process with attorneys, title companies and government clerks.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Provided quick turnaround times to maintain fast-past schedule.
- Looked over and approved various types of loans.
Office Manager
Advanced Physicians
Plainfield, IL
07.2013 - 05.2016
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Assistant Store Manager
Blockbuster
Naperville, IL
06.2007 - 07.2013
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Science - Communications
Illinois State University
Normal, ILSkills
- Customer Relations
- File Management
- Dedicated Work Ethic
- Creditworthiness Determination
- Income Evaluation
- Financial Data Analysis
- Complex Mathematics
Timeline
Senior Loan Processor
Celebrity Home Loans, LLC
05.2016 - Current
Office Manager
Advanced Physicians
07.2013 - 05.2016
Assistant Store Manager
Blockbuster
06.2007 - 07.2013
Bachelor of Science - Communications
Illinois State University
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