Summary
Overview
Work History
Education
Skills
Timeline
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Cristina Harrison

Albany,GA

Summary

Resourceful Customer Service Representative with a track record of high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills to ensure smooth operations in customer service environments. Excel in listening, empathy, and patience for effectively addressing customer needs and building positive relationships.

Overview

13
13
years of professional experience

Work History

Deli Clerk

Publix
Albany, Georgia
03.2015 - 09.2023
  • Assembled and served meals according to specific guest requirements.
  • Scrubbed and polished counters to remove debris and food.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.

Customer Care Representative

Teleperformance
Fort Lauderdale, FL
02.2011 - 04.2014
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
  • Provided accurate, valid, and complete information to customers.
  • Maintained up-to-date knowledge of company products, services, and promotions.
  • Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.

Education

Certification - Business Administration

ATI Career Training Center - Fort Lauderdale
Fort Lauderdale, FL
12-2011

High School Diploma -

Cornerstone Christian Correspondence School
Townsend, GA
05-2010

Skills

  • First-aid and CPR
  • Feeding Assistance
  • Emotional Support
  • Physical therapy
  • Housekeeping
  • Condition Monitoring
  • Medical chart documentation
  • Care Planning

Timeline

Deli Clerk

Publix
03.2015 - 09.2023

Customer Care Representative

Teleperformance
02.2011 - 04.2014

Certification - Business Administration

ATI Career Training Center - Fort Lauderdale

High School Diploma -

Cornerstone Christian Correspondence School
Cristina Harrison