Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Cristina Hernandez

Van Nuys,California

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Multi-tasking, well-known for creating positive workplace culture, and innovative. Over 10 years of experience in customer service.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Salvation Army Family Store
Granada Hills, CA
12.2015 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored security and handled incidents calmly.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.

Warehouse Associate

Salvation Army ARC
Canoga Park, CA
11.2014 - 12.2015
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Simplified shipping and receiving processes for improved workflow.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Performed inventory control, such as counting and stocking merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Consistently lifted materials weighing as much as 65 pounds.
  • Assembled and filled more than 80 shipments per day and prepared all shipping documentation.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Sales Associate

Salvation Army Family Store
Van Nuys, CA
08.2008 - 11.2014
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Solved customer challenges by offering relevant products and services.

Survey Interviewer

International Services Inc
Van Nuys, CA
02.2008 - 04.2008
  • Used specified forms to compile, record and code results or data from interviews and surveys.
  • Elicited comments from individuals surveyed and accurately recorded comments.
  • Assisted with project planning and execution of research.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Followed scripted questionnaires verbatim to collect research data.
  • Convinced unwilling individuals by using logical, persuasive rebuttals.
  • Explained survey objectives and procedures to interviewees.
  • Reviewed collected data obtained from interviews for completeness and accuracy.
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Completed surveys by rechecking contact information before ending each call.

Education

High School Diploma -

OFL Charter School
Encino, CA

Skills

  • Employee performance evaluations
  • Business Development
  • Business administration
  • Staff supervision
  • Training
  • Employee scheduling

Languages

English
Spanish

Timeline

Assistant Manager

Salvation Army Family Store
12.2015 - Current

Warehouse Associate

Salvation Army ARC
11.2014 - 12.2015

Sales Associate

Salvation Army Family Store
08.2008 - 11.2014

Survey Interviewer

International Services Inc
02.2008 - 04.2008

High School Diploma -

OFL Charter School

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Cristina Hernandez