Cristina Hernandez

In partnership with the store management team:

• Leads the overall productivity for their store
• Supports the management team in driving financial results, customer satisfaction, employee retention, and delivering on the brand standards of operational and merchandising execution
• Supports the team in fostering a positive work environment to ensure employee and customer satisfaction
• This position is responsible for partnering with the management team on the coaching and training on the performance of the store team

In partnership with the General Manager:

• Is responsible to drive the financial results through exceptional store standards, execution of company strategies, and positive customer interaction
• The ASM supports the Store Manager with customer engagement, operational execution, people management, and the merchandising of the store
• The ASM supports the team in fostering a positive work environment to ensure employee and customer satisfaction
• This position has no direct reports but is responsible for partnering with the management team on the coaching, training, and performance of the store team.

In partnership with the store management team:

• Leads the overall productivity for their store
• Supports the management team in driving financial results, customer satisfaction, employee retention, and delivering on the brand standards of operational and merchandising execution
• Supports the team in fostering a positive work environment to ensure employee and customer satisfaction
• This position is responsible for partnering with the management team on the coaching and training on the performance of the store team

• Assist clients in building a healthy lifestyle
• Conduct weekly consultations, make care and/or live confirmation calls, and reschedule inactive clients
• Invoice client orders and bag their meals in an orderly fashion
• Effectively use consulting, coaching, customer service, inside sales, and aggressive phone skills to maximize revenues
• Administrative support, including employee timecard management, filing,
• Deposits, etc.

• As well as manager on duty responsibilities (opening and closing the store)
• Analyzes business to set the direction for the day
• Sets the bar for all other associates in performance
• Responsible for coaching the sales associates in selling behaviors and effectiveness (employee development)
• Various tasks around the store: cleaning, organizing and restocking products and backroom, delegating tasks in order to meet daily sales plan and maintain the store full and abundant with product
• Updates marketing to the newest promotions and products
• Responsible for Brand Education: utilizes company tools to keep all sales associate up to date on current and new products, as well as selling techniques

• Responsible for providing a best-in-class customer experience to every customer
• Exceeds daily sales goals and traffic conversion expectations
• Assists in the development of sales associates