Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Cristina Hernandez

Whittier,CA

Summary

Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach. Knowledgeable training leader with proven skills in program and team management. Successful at evaluating training needs and program operations to make effective decisions. Conversational abilities in English and Spanish.

Overview

12
12
years of professional experience

Work History

General Manager

Kate Spade
Costa Mesa, CA
08.2012 - Current
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Conducted individual mentoring sessions with newly hired store leaders/ teams to discuss job expectations, roles, and company policies.
  • Led orientations for new staff members on brand induction
  • Developed and implemented induction programs for new hires.

Store Manager

Kate Spade
Glendale, CA
08.2012 - 06.2019
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.
  • Created weekly work schedules for store personnel.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Provided feedback on marketing campaigns to improve effectiveness.

Education

Associate of Arts - Theater Arts

Cypress College
Cypress, CA

Skills

  • Branding
  • Account Management
  • Quality Management
  • Sales Team Development

Affiliations

  • Walking my dogs is a simple pleasure of mine.
  • Travel - recently went to Morocco
  • Competitive in Orange Theory

Accomplishments

  • Heritage award (nominated by peers 3 times)
  • BIOPIC program

References

References available upon request.

Timeline

General Manager

Kate Spade
08.2012 - Current

Store Manager

Kate Spade
08.2012 - 06.2019

Associate of Arts - Theater Arts

Cypress College

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Cristina Hernandez