Cristina Hernandez
Pasadena,TX
Summary
Proactive Office Administrator and Senior Office Administrator with extensive experience in customer service, invoice processing, and staff management. Offering skills in office administration, database entry, leadership, and sales team training.
Overview
8
8
years of professional experience
Work History
Office Administrator
Diaz Utility Construction
05.2021 - 08.2024
- Answered multi-line phone system, routing calls, delivering and translated messages to staff.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maintained electronic and paper filing systems for easy retrieval of information.
Sales Associate
Cellular & More
05.2018 - 04.2021
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
- Coordinated staff training sessions on new products or promotions to ensure all team members were well-informed about current offerings.
- Implemented targeted marketing campaigns that attracted new customers and increased brand awareness in the local community.
Senior Office Administrator
AV Cabling Contractors LLC
07.2016 - 03.2018
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Provided exceptional customer service to internal and external clients alike, resolving issues promptly and professionally.
Education
High School Diploma -
Sam Rayburn High School
PasadenaSkills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Leadership and supervision
- Payroll Administration
- Staff Management
- Customer Relationship Management
- Bilingual
References
Mayra Sigala
Manager - Diaz Utility Construction
832-931-5717
Amyn Karim
Store Manager - Cellular and More
713-944-2355
Yasmin Velazquez
CEO - AV Cabling Contractors LLC
713-280-1042
Timeline
Office Administrator
Diaz Utility Construction
05.2021 - 08.2024
Sales Associate
Cellular & More
05.2018 - 04.2021
Senior Office Administrator
AV Cabling Contractors LLC
07.2016 - 03.2018
High School Diploma -
Sam Rayburn High School