Cristina Hernandez
Irving,TX
Summary
Dynamic Tech Logistics professional at Merck, recognized for exceptional attention to detail and strong diagnostic skills. Successfully enhanced team productivity through effective training and troubleshooting, while maintaining a safe work environment. Adaptable and organized, consistently delivering quality control and customer service under pressure.
Overview
12
12
years of professional experience
Work History
Tech Logistics
Merck
Irving, TX
05.2016 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Facilitated uniformity within the team by instructing new technicians.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
Front Desk Receptionist
Ramada Hotel-amherst
Dallas, TX
02.2014 - 02.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Organized and maintained files and records to ensure up-to-date documentation.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Streamlined check-in processes, reducing wait times for guests.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZDallas College
Dallas, TXSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Quality control
- Customer interaction
- Computer troubleshooting
Languages
Spanish and English
Full Professional
Timeline
Tech Logistics
Merck
05.2016 - Current
Front Desk Receptionist
Ramada Hotel-amherst
02.2014 - 02.2016
Bachelor of Science - Business
University of Phoenix
Dallas College