Cristina Johnson
Management
Warner Robins,GA
Summary
Dedicated Customer Service Management Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. She has successfully managed teams of 20 or more member, with a retention rate of eighty-five percent. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
LogistiCare
Atlanta, GA
05.2021 - Current
- Assist 60+ customers with transportation questions and concerns
- Schedule, modify and cancel reservations as requested
- Manage and maintain a group of 30 or more representatives
- Attend all required meetings
- Adhere to and ensures all company policies and procedures are maintained
- Ensure accurate trip data input
- Maintain a polite and courteous manner at all times
- 45wpm Data Entry
- Enrollment Application Assistance
Recruiter Analyst
American Income Life - Samantha Chui
Atlanta, GA
08.2017 - 12.2020
- Screened, interviewed and onboarding 20-40 applicant a day.
- Maintained quarter goals of 10 recruits or more
- Coordinated integration into Life Insurance Agent Processing by gathering up to 10 documents per recruit
- Worked closely with Admissions Director in establishing training materials for new recruiters.
Customer Service Representative
Ryla Telecommunications
Kennesaw, GA
07.2014 - 10.2016
- Takes 60+ inbound and outbound calls concerning services and products.
- Communicates with customers concerning website issues and eligibility for healthcare.
- Documents calls using Oracle database.
- Resolves customer issues in order to increase customer satisfaction.
Education
J.D. - Business Management
Chattahochee Technical College
Marietta, GA12-2023
Skills
- Strong organizational skills
- Courteous demeanor
- Telecommunication skills
- Adaptive team player
- Proficient in Microsoft Office
- Data tracking and trend analysis
- Customer Relations
- Team Building
- Training and mentoring
- Scheduling
- Documentation and control
- Workflow planning
- Staff Management
- Schedule Management
- Account updates
- Business administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Proficient in Microsoft 365
Administrative
Data Entry
Merchandising
Quality Control
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Customer Service Supervisor
LogistiCare
05.2021 - Current
Recruiter Analyst
American Income Life - Samantha Chui
08.2017 - 12.2020
Customer Service Representative
Ryla Telecommunications
07.2014 - 10.2016
J.D. - Business Management
Chattahochee Technical College
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