Cristina Kaplan
Manalapan Township,NJ
Summary
Results-oriented professional with excellent communication skills and a track record of providing support to all levels of management. Highly detail-oriented with superior organization and customer service abilities. A successful ambassador and communicator who effectively represents corporate objectives and mission.
Overview
28
28
years of professional experience
Work History
Customer Support Specialist
Eat Clean Bro
Eatontown, New Jersey
07.2021 - Current
- Enhanced customer satisfaction by resolving problems with knowledgeable and friendly service through live chat, email, and phone.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Utilized Shopify ordering system and Work-Wave Routing System to address issues swiftly.
- Collaborated with other departments to create improvements to resolve complex customer issues.
- Develop relationships with customers to maintain a loyal customer base.
- Analyzed customer feedback and provided recommendations for meal development.
Instructional Assistant
Manalapan Englishtown Regional School District
Manalapan, New Jersey
09.2016 - 06.2021
- Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
- Assisted teachers in creating lesson plans and modifying curriculum.
- Organized instructional materials and activities for special education classrooms.
- Attended training sessions on best practices for working with students with special needs.
- Regularly engaged students in open discussion post-lesson to reiterate the lesson and communicate candidly.
Territory Representative
HALLMARK CARDS
Kansas City, MO
09.1996 - 12.2007
- Oversaw operations across more than 100 locations in the New York Metro region.
- Lead the successful opening of 38 new locations.
- Developed and implemented sales strategies to increase territory revenue over consecutive years.
- Collaborated with the marketing department to increase materials for target markets and demographics.
- Established long-term relationships with key accounts by providing exceptional customer service.
- Independently recruited, hired, trained, and supported an area team that grew from 1 direct report to 9 direct reports.
- Recipient of Don J. Hall Excellence Award 1998, 2000.
Education
BS - Business Management
Saint Francis College
Brooklyn, NYSkills
- Customer service excellence
- Effective Troubleshooting Techniques
- Call Management
- Live chat support
- Customer Needs Assessment
- Team Collaboration
- Effective Time Management
- Problem-solving abilities
- Relationship Building
- Mac systems
- Microsoft Windows and Office
Timeline
Customer Support Specialist
Eat Clean Bro
07.2021 - Current
Instructional Assistant
Manalapan Englishtown Regional School District
09.2016 - 06.2021
Territory Representative
HALLMARK CARDS
09.1996 - 12.2007
BS - Business Management
Saint Francis College
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