Cristina Larrea
Rego Park,NY
Summary
Results-driven sales and management professional with over two decades of experience in retail, customer service, and business operations. Skilled at leading teams, optimizing sales strategies, and cultivating strong client relationships to boost revenue growth. Seeking a leadership role to leverage expertise in business development, staff training, and customer engagement for a company's success. Passionate about delivering exceptional customer experiences and implementing innovative solutions to improve operational efficiency.
Overview
24
24
years of professional experience
Work History
Sales Manager
Mohan’s Custom Tailors
12.2018 - 01.2025
- Developed and implemented sales strategies to enhance customer engagement and increase revenue and brand visibility.
- Managed customer inquiries, ensuring prompt responses and personalized service.
- Handled all aspects of billing, collections, and financial record-keeping for the store.
- Developed long-term relationships with high-value clients, leading to repeat business.
- Led store operations, including inventory management, cost control, and vendor relations.
- Assisted customers with product selection, tailoring services, and order fulfillment.
- Oversaw product shipments and ensured timely delivery to customers when needed.
- Led training sessions for sales staff, improving product knowledge and customer service skills.
Sales Manager / Salesperson
General Nutrition Center (GNC)
07.2009 - 11.2018
- Managed daily store operations, including inventory tracking, order management, and product stocking.
- Trained and supervised employees in customer engagement and product knowledge and ensured compliance with company policies.
- Promoted loyalty programs, increasing returning customers and store sales.
- Processed financial transactions including cash, credit, returns, and exchanges.
- Maintained clean and organized displays to enhance visual appeal and shopping experience.
- Provided expert guidance on health and wellness products, boosting customer satisfaction.
Sales Manager / Assistant Manager
Top Employment Agency
03.2001 - 06.2009
- Led a team of recruiters, driving talent acquisition and staffing efforts for corporate clients.
- Developed strong relationships with contracted companies to secure long-term partnerships.
- Managed payroll processing and bookkeeping, ensuring accurate financial tracking.
- Oversaw cash transactions and banking activities, maintaining financial integrity.
- Trained and mentored employees to improve sales performance and operational efficiency.
- Negotiated contracts and agreements, successfully expanding the agency's client base.
Skills
- Sales & Business Development: Expertise in driving revenue, negotiating contracts, and building lasting client relationships
- Leadership & Team Management: Skilled in training, mentoring, and motivating staff to enhance performance and productivity
- Customer Service & Client Satisfaction: Strong ability to assess customer needs and provide tailored solutions
- Inventory & Supply Chain Management: Experienced in tracking inventory, ordering merchandise, and optimizing stock levels
- Financial Management & Bookkeeping: Knowledgeable in payroll processing, financial transactions, and maintaining accurate records
- Marketing & Promotional Strategies: Skilled in developing sales promotions, advertising, and brand positioning to attract customers
- Communication & Relationship Building: Adept at engaging with clients, resolving concerns, and ensuring excellent service
- Technology & Point-of-Sale Systems: Proficient in handling POS software, cash register transactions, and financial reporting
- Organizational & Administrative Skills: Detail-oriented, punctual, adaptable, and able to multitask in a fast-paced environment
- Bilingual: Fluent in Spanish (speaking, reading, writing)
Timeline
Sales Manager
Mohan’s Custom Tailors
12.2018 - 01.2025
Sales Manager / Salesperson
General Nutrition Center (GNC)
07.2009 - 11.2018
Sales Manager / Assistant Manager
Top Employment Agency
03.2001 - 06.2009
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