Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Cristina Lozado-Campos

McKinney,TX

Summary


Bilingual Cashier with 2 years of retail and customer service experience, proficient in English and Spanish. Adept at facilitating seamless interactions with a diverse clientele. Expertise in cash handling, point-of-sale systems, and delivering exceptional customer service. Proven track record of boosting customer satisfaction and enhancing store performance. Recognized for high productivity and efficiency in fast-paced settings. Exceptional skills in customer service, transaction accuracy, and problem-solving. Strong communicator, capable of managing transactions bilingually. Committed to teamwork, adaptability, and creating positive customer experiences through effective interpersonal skills. Skilled in inventory management and dedicated to improving customer satisfaction through collaboration and support. I recently relocated to McKinney, Texas. Currently, I am seeking a full-time position where I can continue to use my retail and customer service skills to continue growing professionally in a customer service oriented position with your company.

Overview

2
2
years of professional experience

Work History

Bilingual Cashier/Customer Service Representative

Gonzalez Flowers
Ramona, CA
07.2022 - 06.2024
  • Balanced daily transactions on a computerized point-of-sale system. Operated the cash register efficiently and accurately. Processed payments by cash, check, credit card, gift card, and/or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy. Processed returns, refunds, and markdowns per company guidelines/policies. Customer service and conflict resolution were provided in both English and Spanish, in person and over the phone.
  • Assisted customers with product selection, answering questions, actively listening, and offering suggestions based on the customer's needs. Assistance and support were provided in both English and Spanish.
  • Provided customer service support over the phone, in person, and online via email, regarding store operations, product information, custom orders, and order placement.
  • Worked closely with the owner, vendors, suppliers, and fellow team members to help ensure smooth operations and coverage were available on the floor during peak hours. Stocked shelves with merchandise., maintained the orderly appearance of the checkout area; restocked supplies and products, and updated signage and pricing.
  • Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
  • Assisted with training new team members in cash register operation, stock procedures, and customer service.
  • Performed daily opening and closing procedures according to standard operating procedures.

Volunteer

Rose Elementary
Escondido, CA
07.2022 - 03.2023
  • Attended weekly meetings to discuss progress and future initiatives.
  • Provided assistance to staff in the daily operations of the after school program.
  • Assisted with implementing, setting up, and breaking down special events under the supervision and direction of the lead teacher.
  • Used strong interpersonal communication skills to convey relevant information, shortages, and needs to staff. .
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Worked directly with staff, students, and fellow volunteers to help foster a supportive and inclusive team environment.
  • Collaborated with other volunteers to create a positive work environment.

Education

High School Diploma -

The Learning Choice Academy
San Diego, CA
06-2023

Skills

  • Drawer balancing
  • Returns processing
  • Customer Assistance
  • Cash Register Operation
  • Cash Handling
  • Payment Collection
  • Customer Service
  • Cleaning and sanitizing
  • Time management skills
  • Complex Problem-Solving
  • Money Handling
  • Merchandise Restocking
  • Retail Merchandising
  • Skilled in helping customers create custom orders
  • Shipment Processing
  • Maintaining Clean Work Areas
  • Hand and Power Tools
  • Time management
  • Able to work with minimal supervision once trained

Languages

Spanish
Professional

References

References available upon request.

Timeline

Bilingual Cashier/Customer Service Representative

Gonzalez Flowers
07.2022 - 06.2024

Volunteer

Rose Elementary
07.2022 - 03.2023

High School Diploma -

The Learning Choice Academy
Cristina Lozado-Campos