Cristina Macias Amador
Santa Fe,USA
Summary
Dynamic professional with 20+ years of experience in professional services, implementation management, and customer success, driven to deliver transformative results for your organization. I turned a -65% Professional Services P&L to positive, reduced implementation time by 25% with innovative methods, and grew Education & Training attendance by 166% through impactful programs. By improving SOW accuracy and cutting creation time by 67%, I streamlined processes and boosted efficiency. With expertise in API integrations, cross-functional collaboration, and operational optimization, I’m ready to drive measurable success and take your company to the next level.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Head of Professional Services
360Learning
05.2022 - 12.2024
- Experience: Directed a team of 14 Solution Architects and Learning Engagement Consultants to deliver 400+ successful implementations annually, generating $8.1M in ARR and $1.8M in services revenue.
- Learning: Designed and implemented scalable workflows, reusable templates, and automation tools, boosting team productivity by 35% and improving client satisfaction.
- Impact: Partnered with cross-functional teams to optimize onboarding and adoption services, reducing errors and improving implementation efficiency. Also designed and implemented capacity planning models that optimized resource allocation and improved project delivery timelines.
- Teamwork: Collaborated with sales, product management, and account teams to ensure alignment in client solutions, resulting in streamlined transitions and increased upsell opportunities.
- Expertise: Specialized in API integrations, HRIS platform workflows, and compliance training for Enterprise and SME clients.
- CRM Skills: Leveraged CRM systems to track client engagement, streamline communication, and enhance visibility across the customer journey (Salesforce, monday.com, Gainsight...).
Director of Implementation Services
1WorldSync
08.2015 - 05.2022
- Experience: Led global implementation services for Fortune 500 clients, overseeing 1,000+ successful implementations across industries including Healthcare, CPG, and Hardlines.
- Learning: Pioneered a new implementation methodology, reducing project timelines by 25% and enabling faster time-to-value for clients.
- Impact: Delivered backend system integrations aligned with GDSN GS1 standards, ensuring compliance and data accuracy for Enterprise and SME clients.
- Teamwork: Partnered with sales teams to deliver tailored RFPs and product demonstrations, aligning client solutions with organizational capabilities.
- Expertise: Acted as a subject matter expert in IT systems, data synchronization, and supply chain optimization in various verticals.
- CRM Skills: Integrated CRM platforms to monitor client health metrics, track project progress, and drive customer satisfaction (NetSuite, Salesforce...).
Implementation Manager
1WorldSync
05.2002 - 08.2015
- Experience: Managed end-to-end customer data integration projects, providing strategic oversight and ensuring alignment with client goals.
- Learning: Designed and delivered education and training programs, increasing client understanding of products and enhancing adoption rates.
- Impact: Facilitated compliance with global data synchronization standards for clients in various verticals, contributing to operational efficiency.
- Teamwork: Collaborated across product, sales, and solutions teams to improve implementation processes and client outcomes.
- Expertise: Developed training materials and conducted live webinars, improving customer engagement and retention.
Education
M.A. - Italian language and cultural studies
MIDDLEBURY COLLEGE
MIDDLEBURY, VT01-1999
B.A. - Bachelor of Liberal Arts and Sciences in Communications
DEPAUL UNIVERSITY
CHICAGO, IL01-1998
Skills
- Professional Services Leadership
- Implementation Strategy & Execution
- Customer Success Management
- Cross-Functional Collaboration
- API Integrations & Data Synchronization
- RFPs, Proposals and SOW Creation
- PIM Integrations
- Enterprise IT Systems
- Workflow Optimization & Automation
- Performance Metrics Analysis & Optimization
- Training Development & Delivery
- GDSN GS1 Compliance Standards
- CRM Tools & Systems (eg, Salesforce, mondaycom, Gainsight)
- Calm under pressure
- Verbal communication
- Friendly, positive attitude
- Training & Development
- Critical thinking
- Self-Directed
Accomplishments
- Winner: Pork & Brew BBQ Competition with ChicaGrill, showcasing creativity, resilience, and entrepreneurial spirit.
- Caregiver: As a Hospice Volunteer, I provide compassionate end-of-life support, demonstrating empathy, emotional resilience, and dedication to service.
Certification
- New Mexico Food Handler Certification (January 2025)
- Online Volunteer Training Program - Hospice & Home Care (March 2024)
- Confluence Content Creator (October 2023)
- AI Certification for L&D (September 2023)
- Content Synchronization for Business Professionals (April 2021)
Languages
Spanish
Full Professional
Italian
Full Professional
Timeline
Head of Professional Services
360Learning
05.2022 - 12.2024
Director of Implementation Services
1WorldSync
08.2015 - 05.2022
Implementation Manager
1WorldSync
05.2002 - 08.2015
M.A. - Italian language and cultural studies
MIDDLEBURY COLLEGE
B.A. - Bachelor of Liberal Arts and Sciences in Communications
DEPAUL UNIVERSITY
Similar Profiles
AMY CHACONAMY CHACON
Co-founder, Special Education Teacher, Gifted Program Coordinator at THRIVE COMMUNITY SCHOOLCo-founder, Special Education Teacher, Gifted Program Coordinator at THRIVE COMMUNITY SCHOOL
Anthony MateoAnthony Mateo
Driver at U.S. ARMYDriver at U.S. ARMY
Elias ParentElias Parent
Coffee Roaster at Ohori's Coffee RoastersCoffee Roaster at Ohori's Coffee Roasters
Lotte NiensLotte Niens
Head of Professional Services at EnabloHead of Professional Services at Enablo
null null
Head of Professional Services at APAC, Exclusive Networks AsiaHead of Professional Services at APAC, Exclusive Networks Asia