Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristina Majano

Las Vegas,NV

Summary

Results-driven professional with a strong background in customer service. Recognized as a top performer for exceeding expectations in customer engagement and technical support. Proven ability to manage inquiries, resolve issues, develop and initiate trainings efficiently, and maintain compliance. Eager to leverage these skills and step into a role where I can enhance customer satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Store Associate

Discount Hideout
Las Vegas, NV
02.2024 - Current
  • Managed daily banking activities such as deposits and withdrawals.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Resolved customer complaints in a timely manner.
  • Assessed operational efficiency of the store's departments.
  • Organized promotional events to increase product awareness.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Updated POS system with new products and promotional offers.
  • Managed social media accounts and campaigns.

Tier 2 Technical Support Specialist

Telus International
Las Vegas, NV
08.2023 - Current
  • Handled customer inquiries related to product features, billing, and technical issues, ensuring effective resolution and high satisfaction.
  • Consistently surpassed performance goals for quality assurance (QA), adherence (ADH), after-call work (ACW), average handle time (AHT), and customer satisfaction (CSAT).
  • Recognized as a top performer, leading in metrics for 6 out of 9 months since joining the campaign.
  • Provided guidance and support to Tier 1 customer representatives, including training and mentoring.
  • Diagnosed system errors and performed troubleshooting steps.
  • Assisted with development of internal procedures related to technical support activities.
  • Managed escalated calls and resolved complex issues, ensuring adherence to company policies and regulatory requirements.
  • Attended weekly client meetings for feedback and created detailed bug reports for our engineering teams.

Front Desk Receptionist

FlipnOut Xtreme
Las Vegas, NV
05.2018 - 03.2020
  • Maintained a well-organized reception area, ensuring prompt attention and assistance for all guests.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Monitored and tracked office supplies inventory, overseeing deliveries and maintaining stock levels.
  • Provided on-call support to assist associates as needed, demonstrating flexibility and teamwork.
  • Conducted onboarding sessions to familiarize new staff with company policies and procedures.
  • Developed and designed training materials to effectively onboard and train new employees.
  • Trained across multiple areas including Laser Tag, Cafe, Front Desk, and Laser Tag Technician by end of tenure.

Education

Bachelor of Arts - Marketing

University of Nevada - Las Vegas
Las Vegas, NV
05-2026

High School Diploma -

Palo Verde High School
Las Vegas, NV
05.2020

Skills

  • Customer service
  • Effective Communication
  • Customer retention
  • Typing 50wpm
  • Data Entry
  • Tech-Savvy
  • Time Management
  • Critical Thinking

Timeline

Store Associate

Discount Hideout
02.2024 - Current

Tier 2 Technical Support Specialist

Telus International
08.2023 - Current

Front Desk Receptionist

FlipnOut Xtreme
05.2018 - 03.2020

Bachelor of Arts - Marketing

University of Nevada - Las Vegas

High School Diploma -

Palo Verde High School
Cristina Majano