Cristina Marrufo
Houston,TX
Summary
Committed student with strong communication and interpersonal skills, experienced in data entry and financial transactions. Proven ability to memorize product details and build lasting customer relationships. Track record of balancing team performance with customer service goals and business objectives. Demonstrates leadership through effective planning and organizational capabilities.
Overview
4
4
years of professional experience
Work History
Manager
Chick-fil-A
Houston, Texas
11.2023 - Current
- Trained team members on food safety and service protocols to enhance compliance.
- Oversaw daily operations, ensuring exceptional customer service standards.
- Coordinated staff schedules to align with business demands.
- Managed inventory levels and conducted regular stock assessments.
- Assisted in maintaining cleanliness and organization throughout restaurant area.
- Monitored staff performance, addressing issues and implementing improvement initiatives.
- Provided coaching and feedback to team members to boost job performance.
- Trained new employees on company policies and operational procedures effectively.
Team Leader
WSS Warehouse Shoe Sale
Houston, Texas
01.2023 - 10.2023
- Trained new team members on company policies and procedures to ensure compliance.
- Monitored daily operations, ensuring adherence to quality standards throughout.
- Assisted in scheduling shifts and managing team availability to enhance efficiency.
- Maintained a collaborative work environment that fostered positive relationships among team members.
- Delegated daily tasks to optimize productivity across the entire team.
Cashier Team Lead
Tacos la Bala
Houston, Texas
02.2022 - 12.2022
- Supervised daily cashier operations, ensuring efficient service delivery.
- Managed cash handling processes, balancing registers at shift end.
- Assisted in inventory management and monitored stock levels for accuracy.
- Implemented best practices to maintain cleanliness in work areas.
- Provided exceptional customer service, enhancing overall guest experience.
- Supported cashiers in resolving customer complaints and inquiries effectively.
- Executed daily opening and closing procedures for register area.
Education
Medical Assistant
The College of Health Care Professions
TX05-2026
High School Diploma -
Nimitz High School
Houston, TX05-2022
Associate of Science - Diagnostic Medical Sonography
Lone Star College
Houston, TXSkills
- Patient care expertise
- Medical documentation accuracy
- Customer service excellence
- Problem-solving abilities
- Training and staff development
- Leadership in team settings
- Communication effectiveness
- Scheduling shifts efficiently
- Dependable team collaborator
- Electronic health record management (EHR)
- Clinical operations management
- Compliance with HIPAA regulations
- Knowledge of medical terminology
- Certified in CPR techniques
- Administration of medical offices
- Verification of insurance claims and authorizations
- Communication with patient families effectively
- Fluent in Spanish and English
- Basic wound care practices
- Delivery of patient scheduling services
- Proficient in phlebotomy techniques
- Effective first aid response
- Demonstrated vital sign monitoring skills
- Active Texas driver's license
Languages
English
Professional
Spanish
Professional
ASL
Elementary
Timeline
Manager
Chick-fil-A
11.2023 - Current
Team Leader
WSS Warehouse Shoe Sale
01.2023 - 10.2023
Cashier Team Lead
Tacos la Bala
02.2022 - 12.2022
Medical Assistant
The College of Health Care Professions
High School Diploma -
Nimitz High School
Associate of Science - Diagnostic Medical Sonography
Lone Star College