Cristina Martinez
Heartland,TX
Summary
Highly motivated, bilingual in English and Spanish, as well as providing an excellent customer service experience. Seeking to obtain a rewarding full-time position with opportunities for growth.
Overview
9
9
years of professional experience
Work History
Ambulatory Service Representative
Children's Medical Center Hematology/ Oncology
Dallas, Texas
01.2024 - Current
- Ensure smooth patient check-ins and check-outs for appointments.
- Schedule follow-up appointments as directed by the providers.
- Complete missing or incomplete patient registrations for accuracy.
- Make appointment reminder calls to ensure patients are prepared for their visits.
- Verify and update patient insurance information, working closely with providers, nurses, and other staff to ensure accurate and timely communication.
- Serve as a preceptor, training and onboarding new employees in clinic procedures, systems, and patient care practices.
- Foster seamless integration of new staff members into the team to ensure efficient clinic operations.
- Sort and deliver clinic mail to providers and staff in a timely manner to ensure a smooth workflow.
Customer Service Representative
Medical City Plano
Plano, TX
11.2020 - Current
- Consistently met or exceeded call speed, accuracy, and volume benchmarks.
- Adhered to company policies on food safety, quality, and sanitation.
- Managed customer expectations by identifying needs, providing options, and recommending products and services.
- Assisted with carbohydrate counting for diabetic meals, and ensured proper food selection based on individual dietary needs.
- Resolved guest concerns promptly and professionally.
- Took telephone orders, processed billing, and communicated orders to the kitchen.
- Demonstrated strong telephone etiquette, managing difficult calls with professionalism.
Ambulatory Service Representative
Children's Medical Center
Dallas, TX
11.2018 - 03.2020
- Delivered exceptional service by actively listening to patient concerns and addressing questions.
- Scheduled and followed up on patient appointments, ensuring timely and accurate coordination.
- Collected and processed patient payments, maintaining accurate financial records.
- Maintained up-to-date patient files, ensuring all demographic, insurance, and health information was accurately entered into the system.
- Communicated effectively with physicians, nursing staff, technicians, and medical assistants to ensure smooth practice operations.
- Strictly adhered to HIPAA guidelines and company policies to protect patient confidentiality.
- Informed patients of their financial responsibilities prior to receiving services.
- Processed patient payments, and scanned insurance and identification cards.
- Set up appointments for physician visits and procedures using calendar software.
Diet Operator
Children's Medical Center
Dallas , tx
02.2017 - 11.2018
- Counseled patients on special dietary needs, providing guidance and support.
- Developed healthful, therapeutic meal plans and menus tailored to patients’ age, gender, diagnosis, cultural background, and religious practices.
- Collaborated with dietitians for special diet approvals, or to address any dietary concerns.
- Assisted in carbohydrate counting for diabetic meals to ensure proper nutritional intake.
- Visited patients and their families to gather feedback on food quality, and address any questions or concerns.
- Processed guest meal credit card orders over the phone, following cash-handling protocols.
- Assisted in various room service operations, including tray-line starting, expediting, and running orders.
- Ensured meal trays were accurate and delivered within established time frames.
Education
Cosmetology Licsense - Cosmetology
Metroplex Beauty School
Mesquite, TX2013
High School Diploma - Basics
Skyline High School
Dallas, TXSkills
- Bilingual in English and Spanish
- Strong experience in front desk operations, referral verification, and records management
- Knowledgeable in HIPAA guidelines, maintaining confidentiality in all aspects of patient care
- Ability to build strong relationships with patients and staff, fostering a positive, collaborative work environment
- Excellent telephone etiquette, cash handling, and cashier experience
- Highly skilled in multitasking and organization, ensuring efficiency in fast-paced settings
- Self-motivated, dedicated, and consistently delivering high performance with a strong work ethic and attention to detail
Timeline
Ambulatory Service Representative
Children's Medical Center Hematology/ Oncology
01.2024 - Current
Customer Service Representative
Medical City Plano
11.2020 - Current
Ambulatory Service Representative
Children's Medical Center
11.2018 - 03.2020
Diet Operator
Children's Medical Center
02.2017 - 11.2018
Cosmetology Licsense - Cosmetology
Metroplex Beauty School
High School Diploma - Basics
Skyline High School