CRISTINA M BOLYARD
Morgantown
Overview
29
29
years of professional experience
Work History
Assistant Vice President/Branch Manager
Truist Bank
08.2024 - Current
- Collaborated with senior leadership to develop innovative products and services tailored to the local market''s needs.
- Coordinated cross-functional efforts between departments, ensuring seamless communication for efficient daily operations.
- Increased loan portfolio growth by identifying new business opportunities and building strong customer relationships.
- Conducted thorough audits of branch operations to identify areas for improvement and implement corrective actions accordingly.
Store Manager
Signet Jewelers
10.2006 - 08.2024
- Direct the daily operation of assigned Store to achieve sales and profit through leadership and training in accordance with Company standards, policies, systems, and procedures
- Achieves profit goals as determined by the Company by controlling markdowns, expenses, payroll and Design & Service Center utilization
- Overseesthe sales floor, office and inventory functions
- Reviews and signs off on all documents and reports being utilized by these areas
- This includes, but is not limited to, Merchandise Piece Counts, Deposits and call logs
- Monitors the saleability of the merchandise (i.e
- Ticketed properly, clean and properly displayed)
- Maintains a high level of security as defined in the Loss Prevention Security Manual at all times
- Effectively delegates assignments and responsibilities to Team Members and closely supervises their completion
- Provides assistance and training as necessary
- Advises District Manager of merchandise requirements and excesses
- Compiles and follows up on Guest requests
- Also advises management of practices and activities of competitive companies
- Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories and requests for information
- Strictly adheres to Company guidelines pertaining to discount policies
- Follows Company guidelines regarding window and showcase displays as outlined in the Visual Selling System and Promotion Books/Sign Changes
- Advises management of Guest comments and responses to advertising programs
- Makes certain all credit applications are verified and that credit guidelines and policies are adhered to
- Keeps management informed of the marketing, merchandising and credit programs of competitors within the area
- Maintains high level of Guest service and followup while utilizing Clienteling
- Coordinates Guest calling efforts by Store Team Members adhering to corporate policies
- Follows and enforces the Signet Social Media Policy
Store manager
Claire's Stores Inc
05.1997 - 10.2006
- Responsibilities included were:
- Sales and profit: achieving store targets through driving sales
- Customer service: delivering the finest level of customer service
- Store operations: keeping the store running smoothly
- Commerciality: Ensuring the store is well merchandised and commercially correct
- Team leadership: recruiting, training, managing and providing direction and development to ensure the team is challenged and achieving results
- Ear piercing
Sales Associate
Sears
06.1996 - 09.1999
Education
Fairmont State College - Psychology/ Criminal Justice
Fairmont State College
Fairmont, WV05.2002
High school or equivalent - General
Robert C Byrd High School
Clarksburg, WV05.1997
Skills
- Certified Diamontologist
- Certified Gemologist
- Sales Team Leadership
- Operations management
- Committed to Continuous Learning
- Collaborative Teamwork
- Service Excellence
- Strategic Issue Resolution
- Effective Time Management
- Attention to detail
- Problem-solving abilities
- Proficient in Handling Multiple Priorities
- Reliability
- Strong Communication Skills
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Team building leadership
- Planning and coordination
- Relationship building and management
- Customer relationship development
- Team management
- Cash handling expertise
- Task prioritization
- Financial analysis and reporting
- Self motivation
- Profitability improvement
- Client relationship management
- Conflict resolution
- Recruitment and hiring
- Goal setting
- Professionalism
- Staff management
Timeline
Assistant Vice President/Branch Manager
Truist Bank
08.2024 - Current
Store Manager
Signet Jewelers
10.2006 - 08.2024
Store manager
Claire's Stores Inc
05.1997 - 10.2006
Sales Associate
Sears
06.1996 - 09.1999
Fairmont State College - Psychology/ Criminal Justice
Fairmont State College
High school or equivalent - General
Robert C Byrd High School
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