Cristina McClellan
Pinellas Park,Fl
Summary
Resourceful and results orientated professional with strong leadership abilities, advanced organizational skills and a commitment to exceptional customer service. Proficient in payroll and tax compliance with a keen ability to streamline processes and ensure accuracy. Eager to contribute to organizational success by leveraging a proactive approach, dedication and a comprehensive skills set to be a valuable asset.
Overview
9
9
years of professional experience
Work History
Service Representative ( Auto East)
Paychex
08.2023 - Current
- Take inbound calls from clients, enter payroll, and tax information, and provide solutions to clients with strong problem-solving skills.
Rapid Response Rep SMB Service
PAYCHEX
08.2022 - 07.2023
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
- Deliver and maintain basic knowledge of a product
- Use HRIS, Salesforce, Flex and CORE
- Document all interactions
Sr. Customer Service Rep
Transamerica Life Insurance Co.
01.2019 - 01.2022
- Provide exceptional customer service to clients inquiring about retirement, life, and annuity products.
- Locate/research information using multiple systems/technologies.
- Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
Fulfillement Specialist ( Team Lead)
TRANSAMERICA LIFE INSURANCE CO.
02.2017 - 01.2019
- Provide outstanding service support for external assigned group of internal clients (Life Insurance Agents) by answering inbound line.
- Assist with coaching, developing and motivating team members
- Monitor work volumes and proritize work loads to help meet team metrics
- Build proactive and meaningful customer relationships, with a focus on improving the customer experience.
INTERMEDIATE CONTACT CENTER REP
TRANSAMERICA LIFE INSURANCE CO
05.2015 - 02.2017
- Use exceptional customer service and interpersonal skills to answer inquiries regarding annuity investment products
- Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; collaborate with more knowledgeable team members to resolve complex issues and situations.
- Learn and maintain an experienced understanding of variable annuity products, processes, and systems.
Education
Associate in Science Degree -
Keiser College
08.2010
High School Diploma -
Lakewood High School
05.2003
Skills
- Strong problem solving and organizational skills
- Exceptional Customer Service and interpersonal skills
- Ability to build and maintain relationships with clients
- Proficient in multiple computer systems and technology
- Knowledge in Life Insurance Products & transactions
- Familiarity with payroll and tax information
Accomplishments
- Aspire Leadership Program
- McKinsey Leadership Academy
Communication Skills
- Communicated complex information in a clear and concise manner.
- Collaborated with team members to ensure consistent and accurate communication.
Affiliations
Values Champion
- Catalyst for change
Timeline
Service Representative ( Auto East)
Paychex
08.2023 - Current
Rapid Response Rep SMB Service
PAYCHEX
08.2022 - 07.2023
Sr. Customer Service Rep
Transamerica Life Insurance Co.
01.2019 - 01.2022
Fulfillement Specialist ( Team Lead)
TRANSAMERICA LIFE INSURANCE CO.
02.2017 - 01.2019
INTERMEDIATE CONTACT CENTER REP
TRANSAMERICA LIFE INSURANCE CO
05.2015 - 02.2017
Associate in Science Degree -
Keiser College
High School Diploma -
Lakewood High School
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