Summary
Overview
Work History
Education
Skills
Timeline
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Cristina Medina

Phoenix,AZ

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 5 years. Hardworking Medical Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

Overview

15
15
years of professional experience

Work History

Lead Front Desk Receptionist

Honor Health Pain Management Center
04.2018 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Tracked important information in Command Health Stream spreadsheets and ran reports or generated graphs using data.
  • Collected deductible, copayment,and coinsurance payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer problems and complaints.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.

Career Services Assistant

College Of Southern Nevada Henderson, NV
08.2008 - 01.2010
  • Assisted with verification, data collection and data entry for placement reporting and maintained placement records and reports to comply with Standards of Accreditation.
  • Advised individuals on job search strategies, resume development and interviewing.
  • Promoted employment opportunities through online postings, onsite employer visits, public job fairs and other effective resources.
  • Conducted scheduled resume and interview workshops and job search training to promote gainful employment.
  • Assisted students and graduates with securing employment by building relationships with employers on regional and national levels.
  • Worked with students and graduates to offer guidance on interview techniques, workplace expectations and resume best practices.
  • Connected with business and recruiters to build relationships and increase opportunities for students.
  • Equipped students with job search skills to increase success chances.
  • Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
  • Helped students develop organizational, time management and study skills.
  • Assisted students in exploring and selecting career paths.
  • Planned and promoted career planning presentations, work experience programs and career workshops.
  • Maintained knowledge of market and diverse career opportunities.
  • Established and oversaw clear guidelines about procedures and success metrics.
  • Assisted clients in building successful job search strategies.
  • Maintained case files and documented actions.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.

Education

MAA- Medical Administrative Assistance

Carrington College - Phoenix
Phoenix, AZ
03.2018

High School Diploma -

ELDORADO
Las Vegas, NV
06.2004

Skills

  • Office Management
  • Eligibility Checks
  • Customer Assistance
  • Inquiry Requests
  • Managing Medical Practices
  • Logging Messages
  • Office Supplies and Inventory
  • Intake Form Processing
  • Overseeing Front Desk
  • Call Handling
  • Online Systems
  • Call Transfers
  • Information Documentation
  • Medical Records Verification
  • Payment Collection
  • Team Member Development
  • Medical Recordkeeping
  • Patient Health Information Access
  • Demographics Information
  • Accounts Payable and Accounts Receivable
  • Outpatient Procedures
  • Organization and Time Management
  • Compassionate Care
  • Patient Information Collection
  • Team Goals
  • Check-In Management
  • Information Assurance
  • CPR Certified
  • Certified Medical Administrative Specialist
  • Staff Leadership
  • Computer Proficiency
  • Data Entry Software
  • Patient Database Maintenance
  • Customer Satisfaction
  • Admissions Processes
  • Payment Plan Options
  • Office Organization
  • Schedule Patients
  • BLS Certified
  • Patient Admission
  • Office Coordination
  • Accurate Recordkeeping

Timeline

Lead Front Desk Receptionist

Honor Health Pain Management Center
04.2018 - 10.2023

Career Services Assistant

College Of Southern Nevada Henderson, NV
08.2008 - 01.2010

MAA- Medical Administrative Assistance

Carrington College - Phoenix

High School Diploma -

ELDORADO

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Cristina Medina