Cristina Mestey
Kissimmee,FL
Summary
Dynamic Human Resources Generalist with 7 years of experience managing broad range of human resource functions while serving as on-site specialist. Supports and guides cross-functional team members while implementing best practices within HR team. Serves as HR in administering and advancing HR functions while acting as resource on policy interpretation and implementation.
Overview
19
19
years of professional experience
Work History
Human Resources Generalist
HRBP, Charter Communications
06.2019 - Current
- Provide guidance to Leadership and help find solution on benefit of the employees and the business
- Employee Relations
- Perform audit and compliance functions
- Partner with Leadership Team to reduce shrink and attrition
- Conduct investigations
- Deliver New Hire Orientations and conduct check in with new hires
- Coordinate the administration of all Leave of absences programs
- Update Corrective Action Reports
- Provide guidance to Supervisors and Managers on employee relations, conflict resolution or corrective actions
Human Resources Clerk
McLane Distribution Center
04.2017 - 06.2019
- Keep employees inform about their attendance history, corrective actions and LOA/ FMLA entitlements
- Create Corrective Actions as necessary
- Initiate LOA/FMLA request, inform employees about right and responsibilities under LOA/FMLA
- Update employees' files, account FMLA hours used
- Assist employees during open enrollment
- Review and approve corrective actions.
Department Supervisor
The Home Depot
01.2013 - 01.2017
- Manage a team of 15 sales associates, with oversight of staff hiring, training, development, service standards and staff review/appraisal
- Ensure sales and service standards are maintained to consistently high quality
- Participate in hiring process in accordance with company policy and needs
- Develop associates to instill effective customer service
Help Desk Specialist
Popular Community Bank
01.2010 - 01.2012
- Liaised with clients and staff to resolve complex and escalated service questions and concerns
- Led further investigations to clarify questions from co-workers
- Assisted in development of call center routines, minimizing customer delay
- Promoted from Customer Service Associate on strength of performance in the role
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Customer Service Associate
Popular Community Bank
01.2005 - 01.2010
- Worked directly with customers to reconcile accounts and answer questions/queries
- Aided customers with personal loans, home equity loans and credit cards
- Taught customers to access their accounts online and use applicable web functionality
Education
Bachelor's - Business Administration And Management
Ana G. Mendez University
Metro, Orlando, FLMBA - Human Resources Management
Ana G. Mendez University
Orlando, FL12.2026
Skills
- Policy Implementation
- Employee Onboarding
- Records Management
- Staff Orientation
- Employee Relations
- Employee Counseling
- Staff Training/Development
- Employee Programs
- Benefits Administration
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Generalist
HRBP, Charter Communications
06.2019 - Current
Human Resources Clerk
McLane Distribution Center
04.2017 - 06.2019
Department Supervisor
The Home Depot
01.2013 - 01.2017
Help Desk Specialist
Popular Community Bank
01.2010 - 01.2012
Customer Service Associate
Popular Community Bank
01.2005 - 01.2010
Bachelor's - Business Administration And Management
Ana G. Mendez University
MBA - Human Resources Management
Ana G. Mendez University
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