Cristina Mikesell
Summary
Fluent in Spanish, I excel in verbal communication and cultural expertise, fostering strong relationships with diverse clientele. Recognized for multitasking prowess and resilience under pressure, I consistently deliver high-quality service. Dynamic and engaging, with a proven track record of enhancing customer satisfaction at Taco Bell through effective service strategies and resolving complaints efficiently.
Offering unique blend of dedication and adaptability, ready to thrive in teaching environment and eager to learn and develop within this dynamic field. Brings foundational skills in educational theory and classroom management, ready to be further developed. Ready to use and develop communication and organizational skills in Residential Assistant's role.
Overview
3
3
years of professional experience
Work History
Fast Food Worker
McDonald's
11.2024 - Current
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Babysitter
Family Friends & Others
06.2024 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
Fast Food Crew Trainer
Taco Bell
10.2021 - 11.2024
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
- Increased upselling success, carefully explaining menu specials and promotions to customers.
- Provided excellent problem-solving skills to troubleshoot equipment malfunctions or other operational issues promptly.
- Recognized for outstanding customer service skills, consistently receiving positive feedback from customers and management alike.
Intern
Shrewsbury Elementary
08.2023 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Assisted in development of new product feature, contributing to user-friendly experience.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Teacher's Assistant
Susquehannock High School
10.2023 - 04.2024
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Encouraged children to interact with each other and participate in group activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Organized snack time and nap hours.
- Supervised children during in-classroom activities and on playground.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Collaborated with instructors to develop engaging lesson plans.
Education
Bachelor of Early Childhood Care And Education -
Shippensburg University
Shippensburg, PA05-2028
High School Diploma -
Susquehannock High School
Glen Rock, PA05-2024
Skills
- Positive attitude and enthusiasm
- Fast and efficient service worker
- Engaging personality
- Organized multi-tasker
- Reliable and punctual
- Cash handling proficiency
- Stress tolerance and resilience
- FLUENT IN SPANISH
- Verbal and written communication
- Cultural expertise
- International relations
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Fast Food Worker
McDonald's
11.2024 - Current
Babysitter
Family Friends & Others
06.2024 - Current
Teacher's Assistant
Susquehannock High School
10.2023 - 04.2024
Intern
Shrewsbury Elementary
08.2023 - 05.2024
Fast Food Crew Trainer
Taco Bell
10.2021 - 11.2024
Bachelor of Early Childhood Care And Education -
Shippensburg University
High School Diploma -
Susquehannock High School
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